Subscription restore error message

[YUKO6C29]

"Restore Error Unable to restore purchases The operation couldn't be completed.  (AdobeAISSessionClaimStatusErrorDo- main error 8.)"

help!

[Harsh Vardhan Pareek]

Hi @Abbie23471186b31w 

Kindly make sure that the email you have used to sign in, is the same that was used to purchase the subscription. Here is a help document to check your subscription status. 

https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

Thanks,

Harsh

[curtis25763384pgu0]

Hi there I'm also have the same issues on an iPad Air running version 21.02.00 (20210222.202444) of acrobat works fine on my iPhone 12 just not the ipad

[S. S]

Hi @curtis25763384pgu0,

Have you tried updating the application version to the latest (22.08.00)?

Let me know if you experience the same issue on the latest version.

Thanks,

Souvik.