Subscription

[Riley_Bee0615]

i canceled my subscription ling time ago but you guys are still trying to desuct money from my bank tf is going on?

[creative explorer · Accepted solution]

@Riley_Bee0615 I hear you but this isn't likely Adobe who is charging you because this was posted in the Reader Mobile, it almost always means the transaction was handled by the platform's native store, not Adobe directly. You are essentially making an "In-App Purchase." The payment method on file is charged by Apple or Google, who then remit a portion of the payment to Adobe. 

Because the payment was processed through as Apple, or Google, (depending on what device you used), those companies hold the billing relationship with you as a customer. Adobe, in this context, does not have the ability to access the accounts, billings, or even initiate or process a refund back to the user's credit card or account balance. 

Here’s how to cancel based on your subscription type:

• On Android: Use our automated cancellation form to submit your request. It only takes a few moments.
• On iOS (iPhone or iPad): To cancel your subscription, follow the instructions outlined in the help article.

For more info on How to cancel Acrobat Mobile: https://community.adobe.com/t5/adobe-scan-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-s...

[Riley_Bee0615]

thank you so much!

[Riley_Bee0615]

hi, s so i did that right, but there are still attempts if money deduction from my account. please help.