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The file cannot be accessed error on Android 11

New Here ,
Dec 18, 2021 Dec 18, 2021

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I am unable to open any PDFs from Files Explorer or direct from Gmail after updating to Android 11 last night. I get the error as shown in the photo attached. Before updating to Android 11, I never faced this kind of issue.

IMG_20211219_104833.jpg

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General troubleshooting

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Adobe Employee ,
Dec 21, 2021 Dec 21, 2021

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Hi @Prataoy22315031rg9l 

 

As per the issue description that you cannot open a file with the above-mentioned error, would you mind sharing a few details to understand the issue better?

1. Is it happening with a particular file or with all files?

2. Application version?

3. If possible, could you share the file with us?

Make sure that the app is updated to the latest version.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

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