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Trial charged

New Here ,
Mar 30, 2022 Mar 30, 2022

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i got charged before the trial ended. 

at the day i started the trial the same day i cancelled and i got charged for full month fir mintime . in the google store under subscriptions adobe subscribe is cancelled. 

 

how can i get refund?

 

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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Hi @MICHAEL23826637mz1m 

 

As mentioned that you have been charged for the free trial. We need to check for more information related, could you please send us your Adobe ID, Order ID, and date when you opted for the trial in a private message. 

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.

 

We will be waiting for your response. Once we've got that information from you, we can take a closer look.

 

Thanks,

Harsh

 

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Hi Michael,

Sorry for the delayed response. 

You got charged because you have opted for the monthly subscription and we only provide a trial for a yearly subscription. Here is a help document for a clear understanding of mobile subscription:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#subscription-service...

 

Thanks,

Harsh 

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