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Unable to highlight and annotate

Community Beginner ,
Mar 05, 2023 Mar 05, 2023

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Hii! I have been your free user for years now and I have always used the app to highlight and annotate pdfs while studying. Today, after a recently updating the app as well as the system, I am facing issues. The pdfs that I previously had annotated and added comments have lost all that and now whenever I try to , it says it's read only file. How could a file suddenly turn read only? Moreover isn't annotation supposed to be free?

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Comment markup and annotate

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Adobe Employee ,
Mar 05, 2023 Mar 05, 2023

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Hi @Sobhana287198497brv,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Are you logged in using an account on Acrobat Reader Mobile or just using it in guest mode? If on guest mode, any changes to the account or a sudden shift can clear the account of its data. 

 

Also, I tried reproducing the highlighting issue on my end, and it worked fine. 

 

We will like to know more about the issue you are experiencing. Would you mind sharing a sample file with us to reproduce the issue?

 

Look forward to hearing from you.

 

-Souvik.

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Community Beginner ,
Mar 06, 2023 Mar 06, 2023

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I use the adobe acrobat on iPad Air 3 and have logged in too.

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Community Beginner ,
Mar 06, 2023 Mar 06, 2023

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I have attached the sample file below. Just a week ago I could  markup and annotate, but as of today am unable to even highlight. Infact on selecting the text there is no highlight option. Also, there are other read only files that I am freely able to markup.

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Adobe Employee ,
Mar 24, 2023 Mar 24, 2023

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@Sobhana287198497brv The file you shared here is a password-protected file that cannot be edited or highlighted, even on the desktop version.

 

Would you mind sharing any other file on which you can perform annotations or highlights so we can investigate further?

 

-Souvik

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