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Unable to open PDF attachments in iPhone 13 maxpro

New Here ,
Dec 16, 2021 Dec 16, 2021

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I am unable to open the PDF attachments sent to me in yahoo mail.  My phone is IPhone 13max pro, which was released last month in India.  I am able to open in Samsung android phone the PDF files without any problem.

please reply to

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Adobe Employee ,
Dec 17, 2021 Dec 17, 2021

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Hi,

 

We have removed all of your personal information from the post, and its highly not recommended not to share your contact details, email on such public forum.

 

When you say you are unable to open the pdf attachment from Yahoo mail on your iPhone, does this phone has Adobe Acrobat Reader mobile app installed to view/open the .pdf files?

Also, is Acrobat Reader mobile app set to default PDF viewer?

 

If there's any specific error message appear while opening the PDF attachments, then please share it.

 

Thanks,

Akanchha

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New Here ,
Dec 17, 2021 Dec 17, 2021

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Nice of you to respond.


I am able to open certain PDF files but not all.
Sending screen-shots of the mobile.



Subramanian

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Adobe Employee ,
Dec 22, 2021 Dec 22, 2021

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Hi @subramanian22283541fe9i 

 

We are not able to see the screenshots attached, could you attach that again?

Also, is there any error message while trying to open PDFs?

 

Thanks,

Harsh

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New Here ,
Dec 27, 2021 Dec 27, 2021

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1. Adobe Acrobat reader is available in my Phone I3 Pro max.

2.  I have found a way to open the file.  When I try to open the file, it says preview not possible.  There is an option to download the file to PDF. Using this option I am able to open the file giving the password.

But, without doing this excercise I am able to open other PDF files from yahoo of the same sendor. 
This should not be the case.  Why?

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Adobe Employee ,
Dec 29, 2021 Dec 29, 2021

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Hi @subramanian22283541fe9i 

 

If the file gives a password prompt, then that is the only option to open the PDF in Reader mobile. However, you can remove password protection from the PDF using the Acrobat DC desktop application. 

 

Hope this helps.

 

Thanks

Harsh

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