Unable to open PDF attachments in iPhone 13 maxpro

Report · Dec 16, 2021

I am unable to open the PDF attachments sent to me in yahoo mail. My phone is IPhone 13max pro, which was released last month in India. I am able to open in Samsung android phone the PDF files without any problem.

please reply to

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Report · Dec 17, 2021

Hi,

We have removed all of your personal information from the post, and its highly not recommended not to share your contact details, email on such public forum.

When you say you are unable to open the pdf attachment from Yahoo mail on your iPhone, does this phone has Adobe Acrobat Reader mobile app installed to view/open the .pdf files?

Also, is Acrobat Reader mobile app set to default PDF viewer?

If there's any specific error message appear while opening the PDF attachments, then please share it.

Thanks,

Akanchha

Report · Dec 17, 2021

Nice of you to respond.

I am able to open certain PDF files but not all.
Sending screen-shots of the mobile.

Subramanian

Report · Dec 22, 2021

Hi @subramanian22283541fe9i

We are not able to see the screenshots attached, could you attach that again?

Also, is there any error message while trying to open PDFs?

Thanks,

Harsh

Report · Dec 27, 2021

1. Adobe Acrobat reader is available in my Phone I3 Pro max.

2. I have found a way to open the file. When I try to open the file, it says preview not possible. There is an option to download the file to PDF. Using this option I am able to open the file giving the password.

But, without doing this excercise I am able to open other PDF files from yahoo of the same sendor.
This should not be the case. Why?

Report · Dec 29, 2021

Hi @subramanian22283541fe9i

If the file gives a password prompt, then that is the only option to open the PDF in Reader mobile. However, you can remove password protection from the PDF using the Acrobat DC desktop application.

Hope this helps.

Thanks

Harsh