Unable to use premium feature

[Shameece25310867axk4]

I'm on iOS device; keeps saying subscribe now but I have an active subscription!! Very annoying because I have papers that need to be signed in a timely fashion and sent back over .. seeing multiple ppl having this issue is NOT OK!!! Ppl pay for these services and use them on a daily 

[S. S]

Hello Shameece,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

I checked with the registered email address in the community and could not find an active subscription on the account.

If you have any other email addresses, please provide it to me over a private message so I can check the subscription status and revert.

Thanks,

Souvik.

[Shameece25310867axk4]

It's the same email here on file I have the screenshots of the active subscription; I also see numerous ppl w the same issue !! And this is also your response to them as well 

[S. S]

Hi,

I am sharing some information over private messages. Can you please check and revert accordingly to it so we can proceed further.

Thanks,

Souvik.

[Shameece25310867axk4]

It's still not working I paid $9.99 for a month subscription and have not been able to use it all month 

[S. S]

@Shameece25310867axk4 Hi,

Sorry for the experience. I have shared all the information with the team and will update you as soon as I get any information.

Thanks,

Souvik.

[Shameece25310867axk4]

Still unable to use!!! Was told I had to sign in via Facebook tried that and stil unsuccessful I have to cancel my subscription and renew just to use every single time

[S. S]

@Shameece25310867axk4 Hi,

I have already shared all the details with the team and will update you as soon as possible.

I request your kind understanding and patience.

Thanks,

Souvik.

[eduard2568650488oa]

Can you also check my account I have same problem  

[PI removed by moderator]

[S. S]

@eduard2568650488oa Hello,

I looked for the account you shared but was not able to find any active subscription. Would you mind briefing me with the issue so that  I can assist you better?

Thanks,

Souvik.

[eduard2568650488oa]

yes please have a look at the attachment files. Please solve the problem ASAP

[S. S]

@eduard2568650488oa Hi,

Since I could not look for any active subscription with the email address registered on the community, I would need more details other than the screenshot you have shared:

1. The email address that you used to purchase the subscription;

2. A receipt or the Welcome email from Apple with the order number.

Thanks,

Souvik.

[Shameece25310867axk4]

Last time this happened they said I signed up via Facebook and to use my fb login so I tried that; and it keeps saying internal error. My fb email is also  my apple email is 

[PI removed by moderator]

[S. S]

@Shameece25310867axk4 Hi,

Can you try switching from Wi-Fi to cellular data and then check if you are able to log in to the application?

Thanks,

Souvik.

[eduard2568650488oa]

Are you on my case still? When will you get it done? This is TOP Urgent ! Whats the waiting deadline please? 

[S. S]

@eduard2568650488oa Hi,

Yes. I have shared the details with the team and will revert back at the earliest I receive any update.

Thanks,

Souvik.

[eduard2568650488oa]

Hi. your team is so slow. How long more do they need? a week has been passed almost

[S. S]

@eduard2568650488oa Hi,

Sorry for the delay. Since this is an app store purchased subscription, we have to work closely with Apple in such scenarios,, which takes time.

In the meantime, can you please confirm whether you are using the option "Sign in with Apple ID" or using "Sign in with Adobe ID".

Thanks,

Souvik.

[eduard2568650488oa]

Ive signed in with google. 

[eduard2568650488oa]

are you going to solve? make a refund maybe? almost 1 month has been past already and no action from you! or is this a useless fake support?

[skoob25827855h3fr]

You Said that before we did the screen sharing you saw my subscription was active said I logged in via fb I tried that received an error you said log out of Wi-Fi tried that still having the same issue! Obviously I'm not the only one you guys owe all of us a free year for inconvenience or take it off the apple app 

[Rosita25824480o1n8]

I also have this problem, i have paid till 16-01-2023

[S. S]

@Rosita25824480o1n8 Hi,

I checked your account and saw an active subscription for Acrobat Premium. Would you mind sharing the method you are using to log in to the account?

Thanks,

Souvik.

[skoob25827855h3fr]

Every single time I have to use adobe I have to cancel my apple subscription and do a free trial just to use something I've paid for; FOR MONTH?! I've been going back and forth about this issue since June !!! 

[skoob25827855h3fr]

1. I pay monthly on auto renew I've contacted them numerous times at this point I want a refund !!