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Unauthorised charges

New Here ,
Jan 11, 2023 Jan 11, 2023

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Screenshot_20230112-042450_Gmail.jpg

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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Hi @navi2790152710q0

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing the subscription page of Google Play Store and then check if the subscription for Acrobat Reader Mobile.

 

Also, if the charge is for Acrobat, you might have received an email stating that the charge is for Acrobat. Please share the screenshot for that as well so we can investigate further into the issue.

 

Look forward to hearing from you.

 

-Souvik.

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New Here ,
Jan 11, 2023 Jan 11, 2023

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Same happened to me i have been charged 2600 even after canceling the subscription  I need my money back

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Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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Hi @navi2790152710q0

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing the subscription page of Google Play Store and then check if the subscription for Acrobat Reader Mobile.

 

Also, if the charge is for Acrobat, you might have received an email stating that the charge is for Acrobat. Please share the screenshot for that as well so we can investigate further into the issue.

 

Look forward to hearing from you.

 

-Souvik.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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