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Unknown Error!!!

New Here ,
Aug 05, 2022 Aug 05, 2022

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Paid full year subscription.  Cannot use any features.  Says "Subscribe now".  Then. Says "You're already subscribed".  Then says "Unkown Error". What the heck!

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1 ACCEPTED SOLUTION
Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hello Sean,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

I checked your account with the registered email address in the community and saw a cancelled subscription for Acrobat Premium. 

 

Can you please share the details of your current subscription with me so that I can investigate further and assist you?

 

Thanks,

Souvik.

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hello Sean,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

I checked your account with the registered email address in the community and saw a cancelled subscription for Acrobat Premium. 

 

Can you please share the details of your current subscription with me so that I can investigate further and assist you?

 

Thanks,

Souvik.

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