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Want to claim full refund after cancellation of my ongoing plan .

New Here ,
Dec 04, 2022 Dec 04, 2022

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This is my first time that i have taken the subscription of Adobe Acrobat , and it's lagging a lot and taking 5-6 hours to process a single file , please i want to go for a premium that could edit my PDFs , but the app is unable to process my pdfs , i am not willing to process a single pdf a day ....kindly, tell me how to claim the full refund within 48 hours ...i even tried to search my answer in the support center, but the link there are not working , i was already frustrated after using this application but searching for my answer in the support center made me more frustrated.... 

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Android , Cancel subscription , Crash or freeze

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Adobe Employee ,
Dec 05, 2022 Dec 05, 2022

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Hello @Shreya27433413z4x4 

 

I hope you're doing great, and sorry for your experience with Adobe.

 

I understand you want a refund for your Acrobat Premium subscription.

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android
Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help.

For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let us know if this helps.

 

Regards,

Krutikka

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