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Hi @MAKSYM5EF3,
Hope you are doing well. Sorry for your experience.
I suggest logging in to: Change the country associated with your Adobe account and check the country/region your account is associated with.
A possible reason I could think of is that your account's region is selected as a country where Adobe doe not provide services, while the language is chosen as English (UK).
Let us know if that is not the case, and I will check with the team for further deep dive.
Look forward to hearing from you.
-Souvik