Where are all my files

[Julie28231640rvse]

Hi! I have the app version of the program on my tablet. Suddenly I could not open the app, every time I tried, it just stayed at the opening screen (with the name of the program etc) but it did not go further. I then tried closing the program and opened it again, which did not change anything. So I tried deleting the app, and download it again, and now all my files and study nodes are gone, and I can't access them. So my question is, how do I get all my files back? Where are they? Please help 😄

[jane-e]

@Julie28231640rvse 

If you saved the files "On my iPad", they are stored in the app and were deleted when you deleted the app. If you saved the files on the Cloud, OneDrive, Google Drive, or Drop Box, then they are still there.

Jane

Forum volunteer

[S. S]

Hi @Julie28231640rvse,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Adding to what @jane-e said,

If you log in with the same account you used earlier, you will see the list of files you access. If you were using a guest account, the list won't show up and you might have to go ahead and open the files again for them to be visible in the recent list.

Hope this clarified the question.

-Souvik