Why force people to download a whole separate app? Adobe scan vs Adobe Acrobat

[Collin Ferguson]

Is there anyone that has any knowledge about how Adobe is able to get away with offering a paid subscription for services that they offer for free in another application? Not long ago I could have sworn I was prompted to simply proceed with my pdf creation needs in Adobe Acrobat, rather than have to switch over to Adobe Scan. It was a pleasant surprise to see that inefficiency removed, so I removed Adobe Scan from my device. Yet today I can see that once again Adobe Scan has been made necessary and I just dont understand how or why. I can understand why Adobe would want to rip more people off with their outrageous software subscriptions, but why tease the feature and then remove it shortly after? If that wasnt the case and perhaps I was using another version of the app, what is stopping Adobe from just removing the create a pdf subscription altogether? Is it even legal to charge for a service that you offer for free? I feel like it cant be legal to do that....

[Amal.]

Hi there,

Hope you are doing well and thanks for reaching out.

I understand your frustration, and I appreciate you sharing your experience. 

Adobe offers different apps with unique features to serve various user needs. While some basic functionalities might overlap, premium features often require a subscription to support advanced tools and cloud-based services.

Adobe Scan is designed for scanning and converting documents to PDFs, whereas Adobe Acrobat provides a broader range of PDF editing, organizing, and sharing tools.

If you’re experiencing changes in feature availability, please check if your app is up to date and reviewing the feature list in the latest version.

Hope this information will help.