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Acrobat can not process app purchase

New Here ,
Jun 14, 2017

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Hallo everybody,

I've just renewed my (in app iOS purchase) annual subscription (after few days with no subs at all) at "Adobe Export PDF" (24€/year) inside Adobe Acrobat for iOS v.17.06.12.

Apple iTunes confirmed me the payment and the Adobe Reader the mistake like (more attempts):

SKError Domain 0

com.adobe.reader.inapp.asis.error 99

The sys says -in italian- : "Ripristinare l'iscrizione da account Personali".

Where is "account Personali"? Or How can I solve the issu?

thank  in advance for support

gn, Milan

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Acrobat can not process app purchase

New Here ,
Jun 14, 2017

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Hallo everybody,

I've just renewed my (in app iOS purchase) annual subscription (after few days with no subs at all) at "Adobe Export PDF" (24€/year) inside Adobe Acrobat for iOS v.17.06.12.

Apple iTunes confirmed me the payment and the Adobe Reader the mistake like (more attempts):

SKError Domain 0

com.adobe.reader.inapp.asis.error 99

The sys says -in italian- : "Ripristinare l'iscrizione da account Personali".

Where is "account Personali"? Or How can I solve the issu?

thank  in advance for support

gn, Milan

TOPICS
iOS

Views

177

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 14, 2017 0
Adorobat LATEST
Adobe Employee ,
Jun 15, 2017

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Hi gw40085303,

As I have checked the details for your account, the current status for your Adobe PDF pack subscription is under processing.

Could you please share if any transaction number you have via private message? To send a private message, hover your mouse over the user's name and click Message.

Thanks,

Shivam

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