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Acrobat Reader - No enough available memory message on opening PDF from Document cloud on Android

New Here ,
Dec 02, 2019

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Dear mr/mrs
Please give me some advise about this situation
I want to use some pdf on document cloud , but when I run the adobe acrobat on my samsung tablet I get this message:
“No enough available memory .cannot download the file.”
But when I check my setting storage and memory I gave 7.4 gb in my storage free and 1.5 gb in my memory free.
Please give me some advise how can I manage it because I need to use document cloud.
Thanks
Best Regards
Mahsa

 

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Acrobat Reader - No enough available memory message on opening PDF from Document cloud on Android

New Here ,
Dec 02, 2019

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Dear mr/mrs
Please give me some advise about this situation
I want to use some pdf on document cloud , but when I run the adobe acrobat on my samsung tablet I get this message:
“No enough available memory .cannot download the file.”
But when I check my setting storage and memory I gave 7.4 gb in my storage free and 1.5 gb in my memory free.
Please give me some advise how can I manage it because I need to use document cloud.
Thanks
Best Regards
Mahsa

 

[Title renamed by the moderator]

TOPICS
Android, View or share PDFs

Views

496

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Dec 02, 2019 0
Adobe Employee ,
Dec 02, 2019

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Hi Mahsa,

 

As you have mentioned above, you get the error message when you open the PDF from Document Cloud on Adobe Acrobat Reader mobile application.

Did you check if the issue occurs only with Document Cloud file? Did you try to open PDF from Dropbox or More locations?

If not please try and check if the error appears.

 

Please share the screenshot of the error message you receive and free storage available on your mobile device.

Let us know the application and OS version on the device.

Share the exact workflow you do when the error appears.

 

Let us know if you need any help.

 

Regards,

Meenakshi

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Dec 02, 2019 1
New Here ,
Dec 03, 2019

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Dear mr/ mrs

 

As I mentioned, I get the error message just when I open the PDF from Document  Cloud on Adobe Acrobat Reader on my tablet galaxy  tab3 (android), and I try to open PDF from other location like as Googel drive,Dropbox and I can do it and I haven't  any problem. 

On the other hand on  other devices  like as my mobile ( iphone xsmax) and laptop ( windows 10) I have not any problems and I can open PDF on any location. 

Please give me some advise how can I manage it because I need to use document cloud on my tablet.
Thanks
Best Regards
Mahsa

I attached  the error message, p

 

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Dec 03, 2019 0
New Here ,
Dec 03, 2019

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بدايه نهائيه 

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Dec 03, 2019 0
New Here ,
Dec 03, 2019

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Dear mr/ mrs

As I mentioned, I get the error message just when I open the PDF from Document Cloud on Adobe Acrobat Reader on my tablet galaxy tab3 (android), and I try to open PDF from other location like as Googel drive,Dropbox and I can do it and I haven't any problem.
On the other hand on other devices like as my mobile ( iphone xsmax) and laptop ( windows 10) I have not any problems and I can open PDF on any location.
Please give me some advise how can I manage it because I need to use document cloud on my tablet.
Thanks
Best Regards
Mahsa

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Dec 03, 2019 0
New Here ,
Mar 09, 2020

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Hello, I'm running Adobe dc pro and get the same message. I completed a survey, annotating pdf drawings with photos and notes after opening a drawing pdf from document cloud. The pdf was working well, as I finished the survey. I tried later to open the amended pdf on my tablet but can't. Get the not enough available memory message. I need this pdf! Tablet is a 128Gb Samsung Tab s6 with 75% memory unused. I've tried exporting it, sharing it, nothing in document cloud on other devices..... Help!!

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Mar 09, 2020 0
ls_rbls LATEST
Adobe Community Professional ,
Mar 16, 2020

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++Adding to the conversations,

 

 

This is not a problem of the Adobe Acrobat Reader Mobile app, but rather a clogged AndroidOS with unnecessary numerous apps opened and no maintenance performed in the mobile device.

 

Usually you should not see this error if you get in the habbit of cleaning the application cache, getting rid of bloatware and apps with Ads, and keeping your device properly updated.

 

If you do have memory space available and received this error, check to see how many apps are running in the background and put them to sleep.

 

Or just simply clear the cache of the app(s) that you can identify that are hogging your device memory.

 

Here is a good quick video on how to clear the app cache:https://m.youtube.com/watch%3Fv%3DgCewXbYE9rA&ved=2ahUKEwjf4-v2zaDoAhXPVs0KHRbXBHkQFjAGegQIDRAn&usg=... 

 

Learn more about cached data here: https://www.computerworld.com/article/3218152/how-to-fix-insufficient-storage-issues-in-android-and-... 

 

NOTE: If this is only happening when you work with the Reader Mobile App, clear the Reader app cache using the video above as reference.

 

Additionally, always, always, always, keep both of the mobile device's operating system and the Acrobat Reader Mobile App updated to reflect their current versions.

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Mar 16, 2020 0