Document annotations won’t save (Re: Annotated PDF file not saved, + "System Error")

New Here ,
Feb 07, 2018 Feb 07, 2018

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I am currently having the same issue mentioned by other users. I try to annotate my file and save everything without any problems, but when I reopen the document my annotations are gone. Either that or I get a message saying that a system error was encountered and again, my annotations disappear. I already restarted my device and made sure that I have the most recent update for Adobe. How should I proceed?

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Adobe Employee , Feb 08, 2018 Feb 08, 2018
Hi Gutimomo33787375​,I branched your inquiry as a new forum thread.You will see the "system error" message when Acrobat Reader encounters problems while saving changes to your PDF document.I am afraid that your PDF document is already corrupted/damaged.To check if the damage is repairable, please transfer the PDF document to a Windows or Mac desktop computer/laptop, open it in the desktop version of Acrobat Reader, and add new annotations.  Can the desktop version of Acrobat Reader save new chan...

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Adobe Employee ,
Feb 08, 2018 Feb 08, 2018

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Hi Gutimomo33787375​,

I branched your inquiry as a new forum thread.

You will see the "system error" message when Acrobat Reader encounters problems while saving changes to your PDF document.

I am afraid that your PDF document is already corrupted/damaged.

To check if the damage is repairable, please transfer the PDF document to a Windows or Mac desktop computer/laptop, open it in the desktop version of Acrobat Reader, and add new annotations.  Can the desktop version of Acrobat Reader save new changes and repair the damage in your PDF document?

Please let us know if you need further assistance.

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