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Encrypted PDF Files Opening Blank in iOS

New Here ,
Apr 19, 2020

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Dear Members,

 

I have an encrypted PDF file with OTP protection using AES-256 encryption and send to users through email as attachments.

 

These files opens successfully on:

  • Windows
  • Android
  • MacOS (Catalina 10.15.3) - all browsers be it Safari or Chrome

 

These file open as blank on any mobile/ipad iOS as well as MacOS Document Viewer and right now testing is being performed on iPhone 7 running with 13.3.1 iOS. This has been tested in Chrome as well as Safari and even "Open With" option doesn't seem to be working at all:

  • iBooks -> it keeps on prompting password again & again;
  • Adobe Acrobat -> keep saying "Opening" with endless progress bar.

 

Only option working in iOS devices is of saving this file to device and then opening the same with Adobe Acrobat.

 

Any help/pointers towards solving this problem will be highly appreciable.

 

Thanks,

Shaurya Jain

 

 

TOPICS
Android, iOS, View or share PDFs

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190

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Encrypted PDF Files Opening Blank in iOS

New Here ,
Apr 19, 2020

Copy link to clipboard

Copied

Dear Members,

 

I have an encrypted PDF file with OTP protection using AES-256 encryption and send to users through email as attachments.

 

These files opens successfully on:

  • Windows
  • Android
  • MacOS (Catalina 10.15.3) - all browsers be it Safari or Chrome

 

These file open as blank on any mobile/ipad iOS as well as MacOS Document Viewer and right now testing is being performed on iPhone 7 running with 13.3.1 iOS. This has been tested in Chrome as well as Safari and even "Open With" option doesn't seem to be working at all:

  • iBooks -> it keeps on prompting password again & again;
  • Adobe Acrobat -> keep saying "Opening" with endless progress bar.

 

Only option working in iOS devices is of saving this file to device and then opening the same with Adobe Acrobat.

 

Any help/pointers towards solving this problem will be highly appreciable.

 

Thanks,

Shaurya Jain

 

 

TOPICS
Android, iOS, View or share PDFs

Views

191

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 19, 2020 0

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