How to restore the previous version of pdf file saved in Document Cloud?

New Here ,
Jan 31, 2019

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Hello, I have a free subscription for Document cloud. Using desktop and mobile android app. I was working with file on desktop( file was saved in cloud) . After that I opened mobile app, there had been that file downloaded before (without any comments) and then mobile app automatically saved not commented file. Well I have lost all my comments How can I restore the preveous version of file?

Help please

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1 Correct Answer

Adobe Employee , Feb 11, 2019
MeenakshiNegi Adobe Employee , Feb 11, 2019
Hi Maksyki,Sorry for the delay in response.Would you mind trying to update the application to the latest version available for Andriod?Please check if you still experience the issue.We have tried to replicate the issue on our end. The comments added on the mobile application synced well to the Document Cloud.The old comments that were added on the desktop application were still in the document. Also, check once if the issue is reproducible with particular documents or with all.Let us know how it...

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Adobe Employee ,
Feb 01, 2019

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Hi Maksyki,

Thank you for reporting this issue.

Would you mind providing more details about the issue as asked below:

- Current application version on your mobile device?

- OS version installed on the device?

- Did you check if the issue occurs on other files too? If not, try once to add a comment on any sample PDF on your mobile device.

- Are you able to add comments on that PDF on the desktop application?

We will be waiting for your response.

Regards,

Meenakshi

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Maksyki AUTHOR
New Here ,
Feb 03, 2019

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Hello!

Android 6.0.1

Adobe Acrobat 18.5.1.8310

The issue occurs with any files saved in Document Cloud. Mobile app opens the file version that was automatically downloaded on previous opening of that file. Well after closing the file mobile app saves it on Document cloud and all the comments from desktop are lost.

That doesn't happen every time. If to wait some time after launching the app before opening a file, it may be downloaded from Document cloud normally. But the problem is real.

Yes, I'm able to add comments to that file using desktop app.

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New Here ,
Feb 08, 2019

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Exactly the same has happened to me. Still couldn't find any solution to get the previous version of the file back.

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Adobe Employee ,
Feb 11, 2019

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Hi Maksyki,

Sorry for the delay in response.

Would you mind trying to update the application to the latest version available for Andriod?

Please check if you still experience the issue.

We have tried to replicate the issue on our end.

The comments added on the mobile application synced well to the Document Cloud.

The old comments that were added on the desktop application were still in the document.

Also, check once if the issue is reproducible with particular documents or with all.

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

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