Loosing notes and highlights on pdf docs saved in cloud storage?

[dustinp16470014]

Thats it!

I wanted to leave a message for somebody at Adobe, but going to contact brought me here?

[derek lau @ adobe.com]

hi dustinp16470014,

Could you please elaborate the issue which you have experienced in detail?

Thank you for your patience,

[jpvazquez]

Hello Derek Lau,

I might know what the issue is because I'm experiencing something similar

What happens is: I save a doc in the cloud storage, from my PC, so I can read it in my iPad. As I read, I make notes and hightlight the text. But when I try to use the same doc from my PC, downloading it from the Document Cloud, all the notes and highlights are not shown (Even though they remain in doc If I use the Document Cloud in my iPad)

What should I do?

[derek lau @ adobe.com]

hi jpvazquez,

Thanks for providing us more details about what you have experienced.

Could you please try followings,

1. Adding highlight and annotations to the PDF on your iPad

2. Tap "Done" button at the upper left hand corner as below,

3. Then tap the "< Back" button at the upper left hand corner as below,

3. All highlights and annotations should be saved and "Document saved" message should be shown as below,

Now, if you open the same PDF on PC, all highlights and annotations should appear now.

Hope this help,

[jpvazquez]

So I've done this procedure and I've realized that it doesn't show the "Document Saved" message. Its keeps saying "synchroning files" endlessly.

What might be the reason?

Thanks for the help!

[derek lau @ adobe.com]

hi jpvazquez,

If you are seeing "synchroning files" appears that means,

1. The file size may be large

2. The network may be unstable, busy or slow

I would recommend that open the same PDF on your iPad to check if highlights and annotations appear or not in that case. If it does, you should have no problem to see your works in the same PDF on PC.

Thank you for your patience