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Where is customer support? I pay $9.99 to access and use Adobe PDF Converter and Editor. Yet, I am NOT able to access this premium services. For example, I can not compress or export PDFs. I also can not combine files either. I pay a monthly subscription for these premium features, but the App continues directing me to a 7-day Free Trial + Subscribe page. I try to re-subscribe or restore the purchase; however, I get the message attached below. How do I recover my PDF files which were previously saved to the ICloud and restore my pro / premium features?
Desperate Sigh,
EEP
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You need to sign in with your Adobe ID in the mobile app. Is this happening even if you're signed-in with the Adobe ID that you registered your subscription with?
To contact Adobe Customer Care directly go here: https://helpx.adobe.com/contact.html
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You need to sign in with your Adobe ID in the mobile app. Is this happening even if you're signed-in with the Adobe ID that you registered your subscription with?
To contact Adobe Customer Care directly go here: https://helpx.adobe.com/contact.html