To get the refund for 7 day free trial

Report · Jun 10, 2021

Hi Team,

I was subscribing 7 day free trial for abode Acrobat PDF features. I thought it will be a 7 day free trial and after that only amount will be deducted from the account. But when I subscribed immediately the amount was deducted from the account. Then I cancelled my subscription but amount haven't credited back to my account.

Could you please do the needful to refund the amount.

Report · Jun 14, 2021

Hi,

Hope you are doing well.

Thank you for contacting us and we apologize for the inconvenience. Due to the Reserve Bank of India’s e-Mandate, free trials and auto-renewing subscriptions are currently unavailable through Google Play. Google Play subscriptions are available only in the form of a single access pass for a specific period of time and price depending on what plan you choose – month or year. You may repurchase any subscription at the end of that period. The Adobe Acrobat Reader Android team is in the process of updating our messaging to meet any obligations that we may have pursuant to the Google Play changes. To request a refund, please see Google Play’s refund policy: Request a refund on Google Play.

If you have already submitted a request for a refund on Google Play without success please contact our paid customer support team through the chat icon in the bottom right.”

Regards

Ria

Report · Oct 03, 2021

H i Team,

I had only applied for 7-day free trail. I did not realize that when I applied for the 7-day free trail I would be getting charged. I thought like all other free trials that I have applied for I would be getting charge after the “7-day free trail” was over and after signing up for the package plan. I was only to realize when I was making payment for my food at food court and I had no funds in my account due to the charge of SG$71.67 ADOBE CRTV CLD TRIAL.

As being retrenched from my current job and being un-employed I cannot afford to be losing money like this especially this amount. Once I realized this charge was deducted from my account return to the page to cancel my account immediately. I did search online to cancel this account and took a few hours of my time to reach out to you finally in this page.

I have not received any reply email about my cancellation and I did not find any email address to send to inform for it. However, I just did cancel by signing in adobe account with my email. As such, I would like to request to have fully refund of SG$ 71.67 ADOBE CRTV CLD TRIAL that being charged to my account and to be waived for any cancellation charges due to the fact that I only downloaded for free trial version and did not receive any notification from your side and I did not sign up to continue.

I find this is being unfair and should not be happening they should be sent notification for expiry of free trail and sign up option to buy package plan.

I hope you are an authentic company and you do return the money to my account that you have more than happily taken out for "7 Day free trial" version which I think is very unfair and is very unethical of a so-called growing firm like you. I hope you will remedy this problem and fix my disappointment that I have in your firm due to this situation that has occurred.

I look forward to hearing from you to inform me that I will be receiving a full refund and have my money's deposited back into my account.

Thank you,

May Yu

Report · Sep 13, 2023

Hi, I subscribed for a 7 days free trail and the money for deducted immediately. I would want to refund back. That's a malpractice and we as customers can sue for such a malpractice.

Report · May 23, 2025

Did you get a refund after cancellation?

Report · May 23, 2025

Hi @shreya_3568,

Thank you for reaching out. If you cancel your plan within the first 14 days of your initial purchase:

No cancellation fee applies
You receive a full refund
Your account switches to a free membership

After 14 days, a cancellation fee (early termination fee) will apply, depending on your plan's terms and commitments. For detailed information on subscription terms and refund policies, please refer to the following document:
https://adobe.ly/3SNrJEO

If you are looking to cancel your plan, you can follow the steps outlined here:
https://adobe.ly/4ksLDAN

Hope this helps. Let us know if you need further assistance.

Regards,
^AN