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Blaz5E72
Participant
June 10, 2021
Answered

Acrobat Reader IE Plugin not opening local files after Windows June update KB5003637

  • June 10, 2021
  • 10 replies
  • 15090 views

Hi,

 

With Windows June update KB5003637, Adobe Reader Plugin not working anymore in IE for opening local files. Is there any known issue yet?

 

We are using last version of Adobe Reader DC.

 

Br,

Blaz  

    This topic has been closed for replies.
    Correct answer default655eh80qx9m7

    Gents, Microsoft released KB5004760 which fixes the PDF issue. 

     

    https://support.microsoft.com/en-us/topic/june-29-2021-kb5004760-os-builds-19041-1082-19042-1082-and-19043-1082-out-of-band-9508f7a2-0713-432f-b06c-1ae6d802a2f7

    • Updates an issue that might prevent you from opening PDFs using Internet Explorer 11 or apps that use the 64-bit version of the WebBrowser control. Additionally, a PDF might render as just a gray background when using the Adobe Acrobat plug-in.

     

    I am currently testing the KB.

    10 replies

    V
    vbnetman
    Participant
    November 9, 2021

    Had a very similar issue today, not sure if it is related to the KB or not. Same issue - Adobe Reader plug in not working in a WPF VB.NET "webbrowser" control (it is a 32-bit program). Unfortunately the KB5004760 

    that fixes the problem said it was "not applicable" to my machine when I tried to apply it manually. I'm running Windows 21H1. Also I couldn't find the problematic KB on my computer to uninstall - seemed like I was going to be stuck.

    Uninstalling and re-installing Arcrobat DC on my computer fixed the issue. I redownloaded Acrobat DC from Adobe's website. I rebooted between uninstalling the old one and reinstalling the new one. No idea what was  but whatever my problem was today seemed to be more Adobe related than IE related.

    D
    default655eh80qx9m7Correct answer
    Participant
    July 2, 2021

    Gents, Microsoft released KB5004760 which fixes the PDF issue. 

     

    https://support.microsoft.com/en-us/topic/june-29-2021-kb5004760-os-builds-19041-1082-19042-1082-and-19043-1082-out-of-band-9508f7a2-0713-432f-b06c-1ae6d802a2f7

    • Updates an issue that might prevent you from opening PDFs using Internet Explorer 11 or apps that use the 64-bit version of the WebBrowser control. Additionally, a PDF might render as just a gray background when using the Adobe Acrobat plug-in.

     

    I am currently testing the KB.

      T
      TOM98A519415142
      Participant
      July 2, 2021

      I can confirm that the Adobe Previewer issue in our Syteline App is once again working normally after this update. It looks like the issue has been resolved.

      R
      Randall5C24
      Participant
      June 30, 2021

      Is there a fix for this issue?

      A
      APRIL5CEB
      Participant
      June 22, 2021

      Hello, we also have the same issue with my WPF application,i posted in another conversation before i found this subject.

       

      I'm available if you need more explanations. 

       

      Please let us know if Adobe has a fix for this ! 

       

      Kind regards

       

      Preview pdf in application in WPF with WebBrowser ... - Adobe Support Community - 12127619

      D
      default13vf83ssvxp2
      Participant
      June 22, 2021

      Hello,

       

      We actually found a workaround for our applicaiton so I wanted to share that with this community.  If we force our application to be compiled as a 32bit app, everything works perfectly.  Here is the setting we changed (this used to be set to "Any CPU"):

       

      H
      HerveCH
      Participant
      June 22, 2021

      Hi all,

      Thanks for the workaround, it's very strange, we had a very similar issue in February, anyone else here?

      And indeed, change the target from x64 to x86 was a trick at this moment (and for the moment too, it seems).

       

      About us, we were afraid of side effects of this change in our "big" app (pdf reader is 1% of other features...)

       

      Let's hope, in February the bug was fixed by itself (By Microsoft or Adobe ?).  Please Adobe developers, are you reading us ? 

      All the best, Herve

      D
      default13vf83ssvxp2
      Participant
      June 18, 2021

      We also have a custom C# application that uses the WebBrowser control to display PDFs and it has been working perfectly  for years until this update came out.  Please let us know if Adobe has a fix for this.

       

      H
      HerveCH
      Participant
      June 22, 2021

      Hi, We are moved to see that we are not alone in the world. Exactly like you, PDF reader embedded in a C# / WPF application with a WebBrowser control and it worked like a charm for years (except in February when we already had an issue because a Windows update). Neither Adobe nor Microsoft seem to be doing anything to fix it, yet.

       

      As a workaround, we have developed in the emergency a switch to a Telerik control, or Foxit as a default PDF reader is another trick, keep in touch, all the best, Herve

       

        A
        Anonymous
        June 14, 2021

        After the recent Windows 10 Update (KB5003637), the WinForms PDF Reader Control is no longer displaying a PDF.

        This code has been working for years, and we have verified that unistalling the windows update resolves the issue.

        The version of Adobe Acrobat Reader DC currently installed is:  21.005.20048.

        Our project references:  Adobe Acrobat 7.0 Browser Control Type Library 1.0

        Below is the relvant lines of code executed in the OnLoad of the windows form used to display the PDF.

        Also below is what we see when the code is executed.  We do not receive an error message.  The call to the LoadFile method returns true.  We  have confirmed that the PDF file loaded can be viewed successfully in Adobe Acrobat Reader DC, so it is not an issue with the file.

         

         

         

         

        T
        TOM98A519415142
        Participant
        June 15, 2021

        Can confirm, we are experiencing the exact same behavior on our previewer. Interestingly, if we uninstall Adobe Reader the previewer will pop a file open/download message and open it in the browser (if set as default PDF viewer):

         

          E
          ebixler-sh
          Participant
          June 15, 2021

          We're experiencing the same with Syteline. Uninstalling KB5003637 fixed previews in testing.

           

          Reader DC 2021.005.20048

          K
          Adobe Employee
          kapilb92935090
          Adobe Employee
          June 11, 2021

          Please share these logs so that we can check and assist you further.

          Create the highlighted path if not present.

           

          • [HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\20.0\BrowserLogging]
          • "bEnableBrowserLogging"=dword:00000001

           

          • [HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\21.0\BrowserLogging]
          • "bEnableBrowserLogging"=dword:00000001

           

          • [HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\20.0\BrowserLogging]
          • "bEnableBrowserLogging"=dword:00000001

           

          • [HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\21.0\BrowserLogging]
          • "bEnableBrowserLogging"=dword:00000001

           

          Note: Please just check before sending the logs that "CAcroAXDocShim" is present in the logs

           

          Download debugview.exe from https://technet.microsoft.com/en-us/library/bb896647.aspx   

          1. Run DebugView, keep it opened.
          2. Go to DebugView→ Options→ Check "Clock Time" and "Show milliseconds".
          3. Clear Debug View logs using "Edit->Clear Display" or CTRL+X
          4. Open PDF in IE(or web app) using current workflow till customer gets the error. Please note the time(PC time) you get error/hang/crash and mention it while providing logs.
          5. Exit IE/Web app.
          6. Save logs in DebugView. (Use save as, because DebugView sometimes overwrites the logs)
          7. Exit DebugView.
          8. Send the logs.
          9. Run browserloggingremove.reg to remove registry entries.

          Please share the above logs so that we can test and share the analysis.

           

          K
          Adobe Employee
          kapilb92935090
          Adobe Employee
          June 11, 2021

          To investigate this issue further we would require the browser logs. Here are the steps for the same.

          Please have the following registry created if not present on the system to capture the logs.

           

          • [HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\20.0\BrowserLogging]

          "bEnableBrowserLogging"=dword:00000001

           

          • [HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\21.0\BrowserLogging]

          "bEnableBrowserLogging"=dword:00000001

           

          • [HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\20.0\BrowserLogging]

          "bEnableBrowserLogging"=dword:00000001

           

          • [HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\21.0\BrowserLogging]

          "bEnableBrowserLogging"=dword:00000001

           

          Download debugview.exe from https://technet.microsoft.com/en-us/library/bb896647.aspx   

          1            Run DebugView, keep it opened.

          1. Go to DebugView→ Options→ Check "Clock Time" and "Show milliseconds".
          2. Clear Debug View logs using "Edit-> Clear Display" or CTRL+X
          3. Open PDF in IE(or web app) using current workflow till you get the error. Please note the time(PC time) you get error/hang/crash and mention it while providing logs.
          4. Exit IE/Web app.
          5. Save logs in DebugView. (Use save as because DebugView sometimes overwrites the logs)
          6. Exit DebugView.

          Note: Please just check before sending the logs that "CAcroAXDocShim" is present in the logs

          Please share the logs.

           

          B
          Blaz5E72Author
          Participant
          June 14, 2021

          Hi @kapilb92935090 ,

           

          Here are logs.

           

          [14960] [ACTWinBrowser] ACTSideInit
          [14960] [ACTWinBrowser] CreateBrowserMessageWnd
          [14960] [ACTWin] CreateTransportOrSenderWindowWithName
          [14960] [ACTWin] Created Window[ACTWndProc] = 0x0000000000000000 (_acroS_win )
          [14960] [ACTWin] CreateTransportOrSenderWindowWithName save old GWLP_WNDPROC Transport
          [14960] [ACTWinBrowser] ACTSideInit Create Acrobat Launch Thread
          [14960] sizeof(_t_ASMBlock) = 104
          [14960] sizeof(Uns32) = 4
          [14960] sizeof(HANDLE) = 8
          [14960] sizeof(Handle32) = 4
          [14960] sizeof(void*) = 8
          [14960] [ACTWinBrowser] LaunchAcrobatThreadProc
          [14960] CAcroAXDocShim(77c3b900)::StartProgress
          [14960] [ACTWinBrowser] LaunchAcrobat
          [14960] [AcroAXDocShim] CAcroAXDocShim::StartProgress set bytes 0
          [14960] CAcroAXDocShim(77c3b900)::CreatePDFXInstance
          [14960] PDFXInstanceCreate
          [14960] [77c0f1d0] instance created
          [14960] [AcroAXDocShim] CreatePDFXInstance increment Object count ++
          [14960] INFO blessedAppPath = C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
          [14960] [AcroPDFImpl] UpdatePerProcessObjectCount inc = 1 Object count = 1
          [14960] [ACTWinBrowser] IsAcrobatSandboxAvailable 1
          [14960] [AcroPDFImpl] CAcroPDFModule::AddToDocShimList
          [14960] [BrowserIntegrationWin] IsLoadedInProcByAcrobat 0
          [14960] CAcroAXDocShim(77c3b900)::PrepNewBinding (REF)
          [14960] [ACTWinBrowser] UseOutOfProcForIE_EPM useOutOfProc = 0 PMEM = 0 Isolation64bit = 0 isForceEPM = 0, isInAppV = 0
          [14960] CURLBindingCallbacks(77d87100)::CURLBindingCallbacks
          [14960] INFO sandboxing OFF
          [14960] [ACTWinBrowser] UseOutOfProcForIE_EPM useOutOfProc = 0 PMEM = 0 Isolation64bit = 0 isForceEPM = 0, isInAppV = 0
          [14960] [ACTWinBrowser] UseOutOfProcForIE_EPM useOutOfProc = 0 PMEM = 0 Isolation64bit = 0 isForceEPM = 0, isInAppV = 0
          [14960] [BrowserIntegrationWin] CheckBrowserRegistryValue key checked = bEWHRequestAbortHandlingEnabled default value = 0 return = 0
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::PrepNewBinding URL = file:///C:/Users/XXX/AppData/Local/Temp/Microsoft%20Dynamics%20NAV/14960/__TEMP__03c831d05e6d4845bca45909b8c29a2c.tmp.pdf
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::PrepNewBinding norm URL = file:///C:/Users/XXX/AppData/Local/Temp/Microsoft%20Dynamics%20NAV/14960/__TEMP__03c831d05e6d4845bca45909b8c29a2c.tmp.pdf
          [14960] [BrowserIntegrationWin] GetModuleStatus IsAcrobat=0 IsReader=1
          [14960] [AcroAXDocShim] CAcroAXDocShim::PrepNewBinding push back new binding
          [14960] [AcroAXDocShim] RegisterBindStatusCallback SUCCESS (REF)
          [14960] [AcroAXDocShim] IPersistMonikerShimImpl<CAcroAXDocShim>::Load file completely downloaded
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::StartBinding
          [14960] CURLBindingCallbacks(77d87100)::GetBindInfo
          [14960] CURLBindingCallbacks(77d87100)::OnStartBinding
          [14960] CAcroAXDocShim(77c3b900)::MarkThisBindingAsRunning (REF)
          [14960] CURLBindingCallbacks(77d87100)::GetServerInfo
          [14960] CAcroAXDocShim(77c3b900)::ReportProgress
          [14960] CAcroAXDocShim(77c3b900)::EndProgress
          [14960] CAcroAXDocShim::EndProgress -hwnd null
          [14960] CURLBindingCallbacks(77d87100)::OnStopBinding hrResult = 0x800c0008
          [14960] CAcroAXDocShim(77c3b900)::MarkThisBindingAsStopped (REF)
          [14960] CAcroAXDocShim(77c3b900)::ReportProgress
          [14960] CAcroAXDocShim(77c3b900)::EndProgress
          [14960] CAcroAXDocShim::EndProgress -hwnd null
          [14960] CURLBindingCallbacks(77d87100)::Cleanup
          [14960] CURLBindingCallbacks::PushToAcrobatProc
          [14960] [URLBinding] CURLBindingCallbacks::PushToAcrobatProc callback type = 3
          [14960] [URLBinding] CURLBindingCallbacks::PushToAcrobatProc REQUESTCB_DONE
          [14960] CURLBindingCallbacks(77d87100)::~CURLBindingCallbacks
          [14960] [ACTWinBrowser] ACTIsUsingOutOfProcHack return = 0
          [14960] CAcroAXDocShim::EraseRefsToThisBinding (REF)
          [14960] INFO version = 21.5(.20048.43252)
          [14960] [ACTWinBrowser] LaunchAcrobatInOrOutProc out-of-proc = 1
          [14960] TabProcGrowth: Not found
          [14960] TabShutdownDelay: Not found
          [14960] [AcroAXDocShim] IPersistFileShimImpl<CAcroAXDocShim>(77c3ba60)::Load
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::InitObject
          [14960] [ACTWin] IsRunningInIEEPMAppContainer 0
          [14960] IsRunningInAppContainer = FALSE
          [14960] INFO bOutOfProc = TRUE
          [14960] [ACTWinBrowser] IsAcrobatSandboxAvailable 1
          [14960] [BrowserIntegrationWin] IsLoadedInProcByAcrobat 0
          [14960] [ACTWinBrowser] UseOutOfProcForIE_EPM useOutOfProc = 0 PMEM = 0 Isolation64bit = 0 isForceEPM = 0, isInAppV = 0
          [14960] [ACTWinBrowser] UseOutOfProcForIE_EPM useOutOfProc = 0 PMEM = 0 Isolation64bit = 0 isForceEPM = 0, isInAppV = 0
          [14960] CAcroAXDocShim(77c3b900)::StartProgress
          [14960] CAcroAXDocShim(77c3b900)::LoadThisLocalFile
          [14960] [PDFX] CheckPDFXInstance error = 0
          [14960] [77c0f1d0] PDFXInstanceFileOpen
          [14960] [PDFX] CheckPDFXInstance error = 0
          [14960] [77c0f1d0] PDFXSendOrSave(kPDFXFileOpen)
          [14960] [PDFX] PDFXSendOrSave
          [14960] [PDFX] PDFXSendOrSave Store
          [14960] IsRunningInAppContainer = FALSE
          [14960] [ACTWinBrowser] IsAcrobatSandboxAvailable 1
          [14960] [BrowserIntegrationWin] IsLoadedInProcByAcrobat 0
          [14960] [ACTWinBrowser] UseOutOfProcForIE_EPM useOutOfProc = 0 PMEM = 0 Isolation64bit = 0 isForceEPM = 0, isInAppV = 0
          [14960] [ACTWinBrowser] UseOutOfProcForIE_EPM useOutOfProc = 0 PMEM = 0 Isolation64bit = 0 isForceEPM = 0, isInAppV = 0
          [14960] CAcroAXDocShim(77c3b900)::IOleObject_SetClientSite
          [14960] [BrowserIntegrationWin] CheckBrowserRegistryValue key checked = bADC4297641 default value = 0 return = 0
          [14960] [AcroAXDocShim] m_bDocObject = true (FOCUS)
          [14960] [AcroAXDocShim] CAcroAXDocShim::StartEventSinkForTopBrowser
          [14960] [AcroAXDocShim] type = eFrameDocument (FOCUS)
          [14960] [77c0f1d0] PDFXInstanceDoCommand
          [14960] [PDFX] CheckPDFXInstance error = 0
          [14960] 77c0f1d0] PDFXSendOrSave(kPDFXCommand-setIsInFrame)
          [14960] [PDFX] PDFXSendOrSave
          [14960] [PDFX] PDFXSendOrSave Store
          [14960] [AcroAXDocShim] IOleCommandTargetShimImpl<CAcroAXDocShim>(77c3ba50)::Exec cmd Id = 43
          [14960] [AcroAXDocShim] IOleCommandTargetShimImpl<CAcroAXDocShim>::Exec OLECMDERR_E_NOTSUPPORTED
          [14960] CAcroAXDocShim(77c3b900)::DoVerb - OLEIVERB_INPLACEACTIVATE (FOCUS)
          [14960] [AcroAXDocShim] CAcroAXDocShim::DoVerb m_spDocSite Activate
          [14960] [OleDocument] IOleDocumentImpl CreateView
          [14960] [OleDocument] IOleDocumentViewImpl SetInPlaceSite
          [14960] CAcroAXDocShim(77c3b900)::OnCreate
          [14960] [AcroAXDocShim]CAcroAXDocShim::OnCreate call SendAndLocateURLs with URL=file:///C:/Users/XXX/AppData/Local/Temp/Microsoft%20Dynamics%20NAV/14960/__TEMP__03c831d05e6d4845bca45909b8c29a2c.tmp.pdf
          [14960] [77c0f1d0] PDFXInstanceDoCommand
          [14960] [PDFX] CheckPDFXInstance error = 0
          [14960] 77c0f1d0] PDFXSendOrSave(kPDFXCommand-setIsInFrame)
          [14960] [PDFX] PDFXSendOrSave
          [14960] [PDFX] PDFXSendOrSave Store
          [14960] [77c0f1d0] PDFXInstanceDoCommand
          [14960] [PDFX] CheckPDFXInstance error = 0
          [14960] 77c0f1d0] PDFXSendOrSave(kPDFXCommand-setAuxURL)
          [14960] [PDFX] PDFXSendOrSave
          [14960] [PDFX] PDFXSendOrSave Store
          [14960] [AcroAXDocShim] CAcroAXDocShim::GetParentDocument EMBED/IFRAME parent document found
          [14960] [BrowserIntegrationWin] CheckBrowserRegistryValue key checked = bADC4297641 default value = 0 return = 0
          [14960] CAcroAXDocShim::StealOnBlurEventHandler Exit without crash
          [14960] CAcroAXDocShim(77c3b900)::OpenPDFWindow
          [14960] [77c0f1d0] PDFXInstanceOpenWindow
          [14960] [PDFX] CheckPDFXInstance error = 0
          [14960] [77c0f1d0] PDFXSendOrSave(kPDFXOpenWindow)
          [14960] [PDFX] PDFXSendOrSave
          [14960] [PDFX] PDFXSendOrSave Store
          [14960] [AcroAXDocShim] Module name : Microsoft.Dynamics.Nav.Client::21.5
          [14960] [77c0f1d0] PDFXInstanceDoCommand
          [14960] [PDFX] CheckPDFXInstance error = 0
          [14960] 77c0f1d0] PDFXSendOrSave(kPDFXCommand-setUserAgent)
          [14960] [PDFX] PDFXSendOrSave
          [14960] [PDFX] PDFXSendOrSave Store
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [14960] [BrowserIntegrationWin] CheckBrowserRegistryValue key checked = bADC4294624 default value = 0 return = 0
          [14960] [AcroAXDocShim] IOleCommandTargetShimImpl<CAcroAXDocShim>(77c3ba50)::Exec cmd Id = 63
          [14960] [AcroAXDocShim] IOleCommandTargetShimImpl<CAcroAXDocShim>::Exec OLECMDERR_E_NOTSUPPORTED
          [14960] IOleDocumentViewImpl(77c3b9f8)::UIActivate(activate=true) (FOCUS)
          [14960] [OleDocument] ActiveXDocActivate
          [14960] IOleDocumentViewImpl(77c3b9f8)::UIActivate(activate=false) (FOCUS)
          [14960] CAcroAXDocShim(77c3b900)::UIDeactivate (FOCUS)
          [14960] CAcroAXDocShim(77c3b900)::NegotiateFocusWithAcrobat(eUIDeactivate) (FOCUS)
          [14960] CAcroAXDocShim(77c3b900)::NegotiateFocusWithAcrobat(eUIActivate) (FOCUS)
          [14960] CAcroAXDocShim(77c3b900)::NegotiateFocusWithAcrobat(eFrameActivate) (FOCUS)
          [14960] PostMessage(FrameActivate)
          [14960] [AcroAXDocShim] CAcroAXDocShim::SetObjectRects
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [14960] [77c0f1d0] PDFXInstanceSetWindowSize
          [14960] [PDFX] CheckPDFXInstance error = 0
          [14960] [77c0f1d0] PDFXSendOrSave(kPDFXSetWindow)
          [14960] [PDFX] PDFXSendOrSave
          [14960] [PDFX] PDFXSendOrSave Store
          [14960] IOleDocumentViewImpl(77c3b9f8)::Show(show=true)
          [14960] [OleDocument] ActiveXDocActivate
          [14960] [AcroAXDocShim] IOleCommandTargetShimImpl<CAcroAXDocShim>(77c3ba50)::Exec cmd Id = 102
          [14960] [AcroAXDocShim] IOleCommandTargetShimImpl<CAcroAXDocShim>::Exec OLECMDERR_E_NOTSUPPORTED
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [14960] [AcroAXDocShim] CAcroAXDocShim::SetObjectRects
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [14960] [77c0f1d0] PDFXInstanceSetWindowSize
          [14960] [PDFX] CheckPDFXInstance error = 0
          [14960] [77c0f1d0] PDFXSendOrSave(kPDFXSetWindow)
          [14960] [PDFX] PDFXSendOrSave
          [14960] [PDFX] PDFXSendOrSave Store
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [14960] [AcroAXDocShim] CAcroAXDocShim::SetObjectRects
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [14960] [77c0f1d0] PDFXInstanceSetWindowSize
          [14960] [PDFX] CheckPDFXInstance error = 0
          [14960] [77c0f1d0] PDFXSendOrSave(kPDFXSetWindow)
          [14960] [PDFX] PDFXSendOrSave
          [14960] [PDFX] PDFXSendOrSave Store
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [14960] [AcroAXDocShim] IOleCommandTargetShimImpl<CAcroAXDocShim>(77c3ba50)::Exec cmd Id = 75
          [14960] [AcroAXDocShim] IOleCommandTargetShimImpl<CAcroAXDocShim>::Exec OLECMDERR_E_NOTSUPPORTED
          [14960] [BrowserIntegrationWin] IsLoadedInProcByAcrobat 0
          [14960] [AcroAXDocShim] CAcroAXDocShim(77c3b900)::OnEraseBackground
          [13708] [ACTWinEWH] ACTSideInit
          [13708] [ACTWinEWH] StartAcrobatMessageWnd
          [13708] [ACTWin] CreateTransportOrSenderWindowWithName
          [13708] [ACTWin] Created Window[ACTWndProc] = 0x000109AA (acroT_win_SB_14960)
          [13708] ACTWindowsServer[\\.\pipe\ACROCOMM\ACTWIN_14960] server started
          [13708] [ACTWinEWH] StartAcrobatMessageWnd Dummy Transport Window create
          [13708] sizeof(_t_ASMBlock) = 100
          [13708] sizeof(Uns32) = 4
          [13708] sizeof(HANDLE) = 4
          [13708] sizeof(Handle32) = 4
          [13708] sizeof(void*) = 4
          [13708] [PDFY] PDFYInit error = 0
          [14960] [ACTWinBrowser] LoopWaitingForEWHTransportWindow bOutOfProc = 1
          [14960] [ACTWinBrowser] LoopWaitingForEWHTransportWindow acroWnd not null
          [14960] [ACTWinBrowser] LoopWaitingForEWHTransportWindow p->sbBrokerPID = 1064
          [14960] [ACTWinBrowser] Request access to Window handle = 0x0
          [14960] [ACTWinBrowser] Server Window[ACTWndProc] = 0x0
          [14960] Transport window = 0, Is it a Window? : No
          [14960] NULL browser transport window! (ERROR)

           

          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity Manager
          Community Manager
          June 14, 2021

          Hi Blaz!

           

          Thank you for sharing the logs.

          We have sent you an email with some information. Please check your inbox and try the suggestions provided.

           

          Thanks,

          Meenakshi

           

           

          Bernd Alheit
          Community Expert
          Bernd AlheitCommunity Expert
          Community Expert
          June 10, 2021

          What happens when you open files in IE?

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          June 10, 2021

          Hi Blaz

           

          Hope you are doing well and sorry for the trouble. As described Adobe Reader Plugin not working anymore in IE for opening local files.

           

          Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version of the application go to Help > About Acrobat and make sure you have the latest version 21.05.20048 installed. Go to Help > Check for Updates and reboot the computer once.

           

          Internet Explorer 11 uses an ActiveX based plug-in. Follow the steps suggested in the help page https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html to configure Internet Explorer to use the Acrobat/Acrobat Reader plugin for viewing PDFs and see if that works for you.

           

          Regards

          Amal

          B
          Blaz5E72Author
          Participant
          June 10, 2021

          Amal, thanks for you reply.

           

          Yes, we have the latest version 21.5.20048 and plugin enabled.

           

           

          Br,

          Blaz

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