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peterc68281388
Participant
January 12, 2017
Answered

Adobe Acrobat Reader DC has stopped working

  • January 12, 2017
  • 66 replies
  • 175344 views

Shortly after I launch acrobat reader dc or open a pdf file with acrobat reader dc the program halts and I get a message saying:

"Adobe Acrobat Reader DC has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

The program never closes and I have to hit close program to exit.

I am running Windows 10 and until recently did not have this problem. I ran troubleshooting program compatibility, but that did not resolve issue.

I tried uninstalling and reinstalling - did nothing - same problem.

I downloaded adobe acrobat reader dc cleaner tool and used it to clean both acrobat and reader.

Rebooted and downloaded program from adobe.

Same problem once installed.

I have also associated all pdf files with adobe acrobat reader dc for opening, etc.

Any suggestions or solutions?

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi philiphas​,

    We released an update today that fixes a similar issue. This update will be automatically applied to all Acrobat and Reader users in the coming days. You may also update to the latest release by opening the application and going to Help > Check for Updates.

    Could you please try it out and let us know if it addresses the above mentioned issue?

    Thanks!

    -ashu

    66 replies

    Show previous replies
    SCENTRALS19287391
    SCENTRALS19287391
    Participant
    January 16, 2017

    hi guys, i still having problems runing SAP and Acrobat Reader DC. If I uncheck the enhaced security Adobe works fine and don't stop, but when i want to close the window is very very slow, time to close the window more than 15seconds!

    I need a solution because i have a lot of computers in my business and i can't uninstall dc and install XI in all.

    Please give a solution ASAP, this situation is desesperating!!

    Thanks!

    PD: Sorry if my english not correct, it's not my language.

      rainbowtoo
      rainbowtoo
      Participant
      January 18, 2017

      Hi!

      The same issue.

      All workarounds don't work for the case with PDF preview in SAP. When closing the PDF form it lasts for 10-20 seconds.

      Version DC 15.23.20053.

      Windows 10 x64.

      Best Regards!

      R
      russellb78180532
      Participant
      January 14, 2017

      The fix that this person suggested WORKED!  Thanks!

      ericd69330472     Jan 13, 2017 10:54 AM    (in response to peterc68281388)    

      I have this problem in my web application. Only in IE and only when the pdf is launched via a Modal Window. When I take the same url for the pdf and launch from non-modal window in IE, no errors.

      UPDATE: FIXED!

      I have found the cause of this issue… or at least steps to fix.

      From Start menu All Programs - Start Acrobat Reader DC and select Edit - Preferences

      In Security (Enhanced), Un-check Enable Protected Mode at startup.

      In Security (Enhanced), Un-check Enable Protected Mode at startup.

      Close Acrobat and IE. Re-open IE, Should work now.

        R
        russellb78180532
        Participant
        January 14, 2017

        The fix that this person posted WORKED!  Thank you!

        ericd69330472     Jan 13, 2017 10:54 AM    (in response to peterc68281388)    

        I have this problem in my web application. Only in IE and only when the pdf is launched via a Modal Window. When I take the same url for the pdf and launch from non-modal window in IE, no errors.

        UPDATE: FIXED!

        I have found the cause of this issue… or at least steps to fix.

        From Start menu All Programs - Start Acrobat Reader DC and select Edit - Preferences

        In Security (Enhanced), Un-check Enable Protected Mode at startup.

        In Security (Enhanced), Un-check Enable Protected Mode at startup.

        Close Acrobat and IE. Re-open IE, Should work now.

        VatanTurkHack
        VatanTurkHack
        Participant
        January 18, 2017

        Teşekkürler işe yaradı.

        J
        jmottosen
        Participant
        January 13, 2017
        Adobe Acrobat Reader DC has stopped working

        robertr9216516Level 1

        robertr9216516 Jan 12, 2017 4:16 PM (in response to rickl22918655)

        I am not a techie, however after experiencing the same problem when my windows 10 computer updated last night, I just tried this and it worked.  I went to my windows Adobe reader icon and right clicked on it and selected "open file location." Once there, I right clicked on the file itself and selected "properties." I then went to "compatibility" and unchecked the compatibility mode (which displayed - run compatibility for windows 7.  When I checked the other compatibility mode options, I did not see windows 10 (there were others), I made a guess to uncheck this box.  I can now open all pdf files w/out issue - and they open quicker than before.

        Let me know if this helped anyone.

        This was posted above and I tried it and it worked perfectly! Problem solved!

        DBG42
        DBG42
        Participant
        January 13, 2017

        I too am having that problem, a new download does not resolve the issue!

        A
        Anonymous
        January 13, 2017

        I unchecked the windows 7 compatibility box and now Adobe Reader works.  Thank you

        T
        TalonViking
        Participant
        January 13, 2017

        You mean Compatibility View Settings in IE? If not, where do you find the checkbox to which you refer?

        A
        Anonymous
        January 13, 2017

        Right click on Adobe ready Icon, go to properties, then the  compatibility tab, and uncheck.

        N
        npcia57834573
        Participating Frequently
        January 13, 2017

        I wonder why you guys are seeing Compatibility mode checked and I'm not?  I came in this morning hopeful that was the possible fix but I checked a user and hers is not set to Win7 compat mode.  Also checked the registry entry fix listed and it was already present

          A
          Adobe Employee
          apangasa11851843
          Adobe Employee
          January 13, 2017

          Can you give the steps written on the following page a try:

          Protected View feature for PDFs (Windows), Adobe Reader

          Thanks,

          Ankit

          tracmor
          tracmor
          Participant
          January 13, 2017

          This seems to solve our SAP printing issues where the patch is installed.

          Open Adobe Acrobat DC

          Click on Edit è Preferences

          Under Security (Enhanced) uncheck

          Click OK to save changes and close Adobe Acrobat DC

          N
          npcia57834573
          Participating Frequently
          January 13, 2017

          Sweet this is the thing that worked here too, thanks!

          phillipe2999029
          phillipe2999029
          Participant
          January 13, 2017

          Unchecked windows 7 compatibility in file properties...now works perfectly

            D
            ds16647017
            Participant
            January 13, 2017

            Windows 7 compatibility seems to be the issue. Unchecked and now functioning correctly.

            A
            Adobe Employee
            apangasa11851843
            Adobe Employee
            January 13, 2017

            Great. Thanks!

            -Ankit

            A
            Anonymous
            January 13, 2017

            Robert, thank you so much for the advice to fix the issue!!! Just make sure you hit apply after you uncheck Windows 7 or it won't work. Thank you again!!!

            J
            Adobe Employee
            JainAjay
            Adobe Employee
            January 13, 2017

            Hello All,

            We acknowledge the issue and the team is actively working on the resolution. We will keep you posted as we make progress on this case.

            Thanks

            Aj

            A
            Anonymous
            January 30, 2017

            Hello good day

            Please, someone more can confirm that last pacth DC version 2015.023.20056 has solved this problem?

            Thank you so much in advance

            Best regards

            Fernando


            I have tested the problem today and the problem remains = DC Version 2015.020.20039 works nice (withour any problems) with Internet Explorer 11, FireFox and Google Chrome.

            DC version 2015.023.20056 in IE11, FireFox and Google Chrome does not work when you jump from a pdf to nex pdf in IE11, FireFox and Google Chrome = the problem remains.

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