Adobe will not load my PDF

Forum|Forum|6 years ago
May 27, 2019
2 replies
3751 views

I feel like this question is posted a lot, but I need help.

I had to re download Adobe for my new hard drive - but now it will not open my PDFs. Everything is up to date and I was able to open this file on my old hard drive.

What has changed? Did I download the wrong program?

I have attached a photo of what the error message says.

This topic has been closed for replies.

Correct answer Bernd Alheit

Use Acrobat Reader, not Adobe Reader Touch.

T

Test Screen Name

Legend

Ok, while the cause is completely different, it certainly shows up in the same way. This is a common message but 99% of people just aren’t using the right software. You mentioned Enable All Features. Does that make the regular file appear without doing anything else? Can you share the URL of a file showing this?

J

jku75969201

Participant

Thanks for the reply, I understand and I didn't mean to hijack the OP's thread if the root cause of the problem differs from his/hers Enabling all features just freezes the reader, window turns to gray and the cursor turns into the loading icon. Waiting doesn't help, only thing that works is to end all Reader processes from Task Manager or if you happen to end the right process first, then the Reader turns back into normal and opens the document. The issue started few weeks back after the May 14th update.

I'll try to find a file from a public source that I'd be able to share. Thanks again!

J

jku75969201

Participant

This document has the same behaviour: https://www.canada.ca/content/dam/ircc/migration/ircc/english/pdf/kits/forms/imm0008enu_2d.pdf

Opens with the error message on Reader DC, enabling features and shutting down one of the Adobe Reader Process' opens the document correctly. Also happens on some documents that have not been signed, so that's likely not the issue. All the documents that do have the problem have a form in them and so far every one I've seen to cause the problem have been created with some version of LiveCycle.