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icecream2times
Participant
November 14, 2009
Question

Can't open a pdf file: there was an error opening this document access denied

  • November 14, 2009
  • 24 replies
  • 246285 views

Could anyone help in this problem I am facing. I have scanned documents as PDF and they opened nicely but after I renamed the files I am not able to open them. I get the message 'There was an error opening this document. Access denied'. When I try to copy/paste the document I also get the message 'cannot copy accounting 3: access is denied. Make sure the disk is not full or write-protected and the file is not currently in use'. I resterated Windows but still get same message although new files I scan open nicely even if I rename and/or copy/paste. Thank you

    This topic has been closed for replies.

    24 replies

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    M
    mistervibe
    Participant
    November 16, 2011

    I disagree. I had a client that I just disabled it after she upgraded to 10.1. She couldn't access PDFs on the network share. Killed Protection Mode and now she can

    K
    Adobe Employee
    Kshakti
    Adobe Employee
    November 16, 2011

    Hi,

    It may be possible that for some special configurations , the issue still exist. Please tell the exact scenario where the issue exist.

    Like:

    1) OS on which the issue is faced by your client.

    2) Type of network share at which the PDF is accessed.(Is any special filesystem is in picture here like DFS,NFS etc.)

    3) Any encryption software is being used/ any antivirus software?

    4) The location where the PDF files are stored on the netwrok ( like any Webserver or some other client machine)

    Thanks,

    Shakti

    A
    Anonymous
    September 1, 2011

    I just recently started having issues with only certain XP Pro SP3 PC's running Adobe Reader 9.2 opening certain PDF's on a network drive.

    I got the 'there was an error opening this document. Access denied'

    I resolved it by going to edit\preferences\security(enhanced) and manually adding the folder path and clicking Ok. After that, no more issues.

    Hopefully it will help all those here with the same problem.

    C
    Cfsystems
    Participant
    November 16, 2011

    I've been looking everywhere for a solution to the "Error opening document. Access denied" error. I've tried uninstalling/reinstalling. I've turned off the 'protected mode', I've emptied the temp folders found in \Users\*user*\AppData\Local\Microsoft\Outlook. I've deleted the Adobe reader profiles in App data. Problem persists. It seems this is a well know issue that Adobe are not fixing. Help.....

    K
    Adobe Employee
    Kshakti
    Adobe Employee
    November 16, 2011

    Hi,

    The issue has been fixed by Adobe for Reader 10.1 and later versions for various configurations.

    Please let me know your configuration and exactly for which scenario are you facing this issue. As I am not able to reproduce the issue for the configurations I use Adobe Reader for.

    Also, please update to the latest Adobe Reader .

    Thanks,

    Shakti

    M
    mtate55
    Participant
    August 29, 2011

    HELP HELP HELP HELP!!! Everyone keeps talking about having this problem in Adobe Reader X, but i am having it in Adobe 9.4.5!!! Getting sick and tired of it.!!! ADOBE TELL ME HOW TO FIX IT...NOW!!! EVERYTHING IN THE FORUM DOES NOT WORK!!!!

    M
    mbrownnyc11
    Participant
    August 3, 2011

    This was captured using process monitor: http://technet.microsoft.com/en-us/sysinternals/bb896645

    It appears that adobe reader tries to read (maybe even write) to the folder ABOVE the folder where the file is located.

    This would cause this issue.

    1) Copy locally = good

    2) Use another viewer = good.

    Bug?

    H
    hufford.steve
    Participant
    July 25, 2011

    I started having this issue after migrating from Office XP to Office 2010. After unchecking "enable protected mode at startup" I am able to open pdf attachments again.

    Edit

    Preferences

    General

    (uncheck) Enable protected mode at startup

    M
    MrVibe
    Participant
    July 18, 2011

    The easiest way to fix is to still disable protection in the General section

    R
    RicardoFuentes3
    Participant
    July 18, 2011

    Agreed
    MrVibe

    @
    ***Re: Can't open a pdf file: there was an error opening this document access denied

    The easiest way to fix is to still disable protection in the General section****

    M
    Adobe Employee
    ManishPali
    Adobe Employee
    July 19, 2011

    Please try with latest update Reader 10.1.

    B
    BombixMori
    Participant
    June 28, 2011

    This happens to me when I transfer files from a flash drive to my Windows 7 computer.  This also happened a lot on Vista.  Sigh.  I know this is an old thread, but anyone doing a current search on this issue may be served by my solution:

    1.  Right click on the offending file and select 'Properties'

    2.  Click the 'Details' tab

    3.  Click on 'Remove properties and personal information' link at the bottom of the box

    4.  Another box will open, click 'OK' (Create copy will all permissions removed)

    5.  Adobe will create a copy of the file with all permissions removed.


    6.  You can now delete the unopenable file and rename the copy without the '- Copy' extension.


    I know there is probably another way to do this, but this works.  You can also transfer the file to a flash drive and it should open. 


    K
    Adobe Employee
    Kshakti
    Adobe Employee
    April 28, 2011
    Announcement: Would you like to help us improve Adobe Reader?

    Hi All,

    We have had a few bug reports related to Adobe Reader X protected mode coming in from you in this forum. We have addressed a large number of them in our upcoming Reader update and we would like to hear your feedback.

    To that extent, we would like to invite you to the Adobe Reader Prerelease program and try out the latest build. To participate, please fill in the form available at https://www.adobe.com/cfusion/mmform/index.cfm?name=reader_prerelease_ interest and indicate Adobe Reader as the product of your interest.

    We look forward to your active participation, feedback and help towards making Reader a better product.

    Thanks and regards,

    Adobe Prerelease Team

    L
    leaves2002
    Participant
    April 19, 2011

    Share the folder that the PDFs are in. This will fix this problem in some cases.

    M
    MrVibe
    Participant
    April 20, 2011

    They were already in a share

    A
    Anonymous
    February 18, 2011

    Hello,

    I have detected the same issue for files opened from a junction (linked folder in Windows). If I open the file from the original location it is working fine.

    It does not happen in Adobe Reader 9, only after upgrading to X.

    Thank you!

    R
    RicardoFuentes3
    Participant
    February 18, 2011

    There's a way to fix this problem:

    - Open Adobe Reader X

    - Go to Edit - Preferences - General section

    - Uncheck the option called "Enable Protected Mode at Startup"

    - Save the changes, close Adobe Reader and it should be fixed.

    Let me know if this worked for you!

    1
    100islands
    Participant
    February 18, 2011

    Let me stress that there is no fix to this problem yet. Disabling the protected mode security feature is a workaround not a fix. See warning above.

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