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jimm37515330
New Participant
February 16, 2018
Question

Can't open an interactive PDF created in LiveCycle

  • February 16, 2018
  • 3 replies
  • 3273 views

I was sent an interactive PDF created in LiveCycle via email (Outlook client).  I double click to open the PDF and it launches in Acrobat, which is my default PDF application, but all I see is "Please Wait....If this message is not eventually replacde by the proper contents....."

Don't tell me this is because LiveCycle documents can only be opened in Acrobat or Reader because I AM opening in Acrobat.

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      3 replies

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      February 16, 2018

      Please refer to the following KB and try the suggestions Can't open PDF https://helpx.adobe.com/in/acrobat/kb/cant-open-pdf.html

      Have you tried  any other PDF file? Please try to open any other PDF file and check.

      If the issue persists, please share the following details:

      Let us know how it goes and share your findings.

      Regards,

      Anand Sri.

        T
        Test Screen Name
        Brainiac
        February 16, 2018

        I’ve seen this before when some mistake has been made and all that is left is a hollow PDF with that message.

        AnandSri
        Community Manager
        AnandSriCommunity Manager
        Community Manager
        February 16, 2018

        Hello Jimm,

        We apologize for the inconvenience caused, please refer to the following KB doc and try the solution/suggestion PDF won’t display. Please wait … Link: https://forums.adobe.com/docs/DOC-8651

        Let us know how it goes.

        Regards,

        Anand Sri.

        J
        jimm37515330Author
        New Participant
        February 16, 2018

        No, this is not the answer.  The solution says “If you are getting this message while viewing a pdf in a browser, you are most likely trying to open a Dynamic XFA (XML Form Architecture) PDF. To view such pdf documents, we recommend you to download the file locally and open it either in Adobe Reader or Adobe Acrobat.”

        I am not viewing the PDF in a browser, I am viewing it in Adobe Acrobat Reader.

        Jim Myers

        Information Technology

        Director of Corporate IT Solutions

        First National Bank

        [Personal info removed by mod: phone, email, address]

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