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BabaSambo
New Participant
December 3, 2018
Question

Digital signature not showing

  • December 3, 2018
  • 8 replies
  • 99072 views

Hi, i have a few pdf files that i sent for digital signing, however, the digital signature does not show after i download the document. My adobe is Adobe Acrobat Reader DC version 2019.008.20081.46137. When i open the document with my google chrome browser or open with other pdf reader(s) the digital signature becomes visible.

    8 replies

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    nenad_4230
    New Participant
    May 13, 2025

    Digital signature not showing on the document in Adobe pdf reader, it shows blue square on that spot. When I try to print the documents then the signatures are visible. Also when the signature notification bar shows up and when I click on highlight existing fields then signature is visible. Why does this happends ?

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    June 6, 2025

    Hi nenad_4230,

     

    Thank you for reaching out, and sorry about the delay in getting back to you.

     

    The blue square that appears is the digital signature form field. Please let us know what happens when you click on the blue square. There might be a possibility that the form field is added above the signature in the PDF.

    Please share the PDF with us so we can check.

     

    Thanks,

    Meenakshi

    M
    Matthew38303616f3rn
    New Participant
    July 8, 2024

    Look at past questions and comments. Adobe has known about this problem for YEARS and has done ZERO to address it, other than ask ridiculously complicated questions with equally difficult "solutions," which require one to be a computer nerd to even understand, let alone execute. Adobe clearly does not care enough to fix the problem. 

     

    B
    Brenden285065292zfk
    New Participant
    August 30, 2024

    Same problem here.  Any progress on this?

    M
    Matthew38303616f3rn
    New Participant
    June 27, 2024

    We are having the same problems at my office. I LOVE how the Adobe computer nerds, instead of fixing the problem, have offered "solutions" that are so complex that your average person cannot even understand the reply. Here is a thought Adobe .... wait for it ... FIX THE PROBLEM WITH SIGNATRUES NOT RENDERING!

     

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      July 8, 2024

      Hi there,

       

      Hope you are doing well.

       

      What happens when you try to open the PDF with signatures, do you get any error message? If yes, please share the screenshot of the same for more clarity

       

      Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
       
      What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.2089x installed. Go to Help > Check for updates and reboot the computer once.

       

      Let us know how it goes.

       

      ~Amal

        M
        Mohammed32932732buh6
        New Participant
        October 15, 2023

        Do I been trying acess to an e signing through a and it won't work 

          प
          प्रितम संजय31377317pybi
          New Participant
          July 29, 2023

          Same Problem.............. But not solved.

            J
            John227531424te9
            New Participant
            February 23, 2022

            My organization is having a similar issue. A document was sent out for six signatures, all signatures were acquired, and the agreement was completed. The signature page that gets added to the document says the same-- it looks like everything went smoothly. However, we cannot get the signatures to appear anywhere on the document. We've sent it from multiple accounts and successfully signed other documents in the meantime, all to no avail. So there must be some setting on that particular pdf file that we have set incorrectly. Any idea what is wrong? I've attached the file. Thanks!

              D
              dawslau8
              New Participant
              February 27, 2022

              Hi Adobe,

               

              I also seem to be having this issue. I usually am able to sign with my Military CAC Signature by going to Certificates > Certify (Visible Signature) > (draw a text/signature box) > Sign With Digital ID > Review > Sign but for some strange reason the certificate isn't apearing and isn't saving afterwards. It just comes up empty. Please help!

              Dawson

              D
              dawslau8
              New Participant
              February 27, 2022

              RESOLVED

               

              Sooo I just quit Adobe Acrobat DC and came back to my document and that seem to have worked. I can now digitally sign it with my certificate and it saved. 

               

              Dawson

              S
              sassaki04d
              New Participant
              May 14, 2019

              Dear Sir,

              The exact same thing happened to me.

              Turns out it was a problem with my company scanning tool: After scanned the attached files in a e-mail would lose their digital signatures.
              After a few tests I found out why: the files were being "changed". I calculated their hash codes before being sent and after being sent and the hash code changed everytime. Due to the hash change (probably triggered by a change in the file) the file naturally loses its signature (my guess is that the scanning tool is somehow "marking" the file safe or unsafe, but I can't say for sure).

              But there is a workaround that worked for me: when sending digital signed files put them inside a ZIP (or RAR or any other format) file with password. This way they scanning tool can't access the file and won't change it, so the signature will remain intact.

              This has been working for me while the IT team tris to figure out how to prevent the scanninf tool from "modifying" the attachment files.

              You should try it! Tell me if it Works.

              AnandSri
              Community Manager
              AnandSriCommunity Manager
              Community Manager
              December 4, 2018

              Hello BabaSambo,

              We're sorry for the trouble you had, please reboot the machine once and Use View > Show/Hide > Navigation Panes > Signatures and see if this brings up the signatures in the PDF file.

              Make sure that you open the PDF file containing the signatures in Adobe Reader application.

              Are you not able to see signatures on all the PDF files or is it with a specific PDF file? Would you mind posting a screenshot? To post a screenshot, please refer to the article https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

              If it is specific to one PDF file, is it possible to share the PDF file with us so that we can test it at our end? Share the file using direct/private message only How Do I Send Private Message

              Are you on a Mac or Windows machine and what is the version?

              Let us know how it goes and share your observation.

              Thanks,

              Anand Sri.

              gozx
              gozx
              New Participant
              March 12, 2019

              View > Show/Hide > Navigation Panes > Signatures and see if this brings up the signatures in the PDF file.

              Yes, I can see the signatures there. Also, when I open the same document in Chrome, the sig gets displayed correctly.

              Make sure that you open the PDF file containing the signatures in Adobe Reader application.

              Well yes, I did.

              If it is specific to one PDF file, is it possible to share the PDF file with us so that we can test it at our end?

              It's not only one file. Its all of them. Every signed file. Unfortunately I do not have permition to share any of the files. But maybe I can ask to get an empty signed file. Will ask for it tomorrow.

              Are you on a Mac or Windows machine and what is the version?

              Windows Server 2016 Version 1607 (OS Build 14393.2791)

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