Error Message "Adobe Reader could not open...

New Here ,
Aug 16, 2012 Aug 16, 2012

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I use my Adobe Acrobat Pro V10.1.3 print to the Adobe PDF printer to create all kinds of pdf files. One of my receipiants who gets these documents as e-mail attachments, gets the following error message when attempting to open those files:

"Adobe Reader could not open … because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded)."

This error message makes no sense to me, How can this be fixed?

Thanks in advance.

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General troubleshooting, Windows

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Adobe Employee ,
Aug 23, 2012 Aug 23, 2012

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Try updating Acrobat to latest version i.e. 10.1.4. Goto Help -> Check for updates from Acrobat to update.

If this does not solve the problem, please provide the following information.

1) Which OS are you using?

2) What version of adobe reader is receipiant is using to open the fie?

2) What are the exact steps to reproduce the issue?

3) If you are using outlook to send the pdf what is version of MS Office installed?

4) If possible, can you please share a sample pdf for which this issue is happening?

Thanks

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LEGEND ,
Aug 23, 2012 Aug 23, 2012

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E-mail attachments often get damaged during the transport; this is a very common occurrence.

Ways around it:

  • upload the document to a server (your own server, or Dropbox, Adobe Sendnow, Google Docs, ...), then send the recipient the link
  • put the document into a ZIP or other archive file before sending it

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Explorer ,
Oct 24, 2012 Oct 24, 2012

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Same issue.  I have reinstalled Reader (three different versions).  I have ran the repair option.  Each time I try to print, I get this message.

Hopefully someone can advise as to a fix.

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New Here ,
Oct 26, 2012 Oct 26, 2012

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We have been having the same issue since 14/11/11 and thats not a typo  

But is intermittent, some PDF's show as corrupt when some users try to open them but if they send the file to another user it can be opened.

Hopefully they find fix, I've been in communication with Ricoh and adobe to solve this and still no wiser to a solution.

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New Here ,
Nov 09, 2012 Nov 09, 2012

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I am also getting the same and have tried loading Adobe Digital Editions 2.0 Installers and Adobe Digital Editions (EPUB) but still fails.

Help!!!!!

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New Here ,
Nov 10, 2012 Nov 10, 2012

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Try this

1.) click on file in upper left hand corner

2.) click on redude file size

3.) choose acrobat 5.0 or later

4.) reducing the file size should also reduce tha chances of all packets not being sent therefore

increasing chances it will not be corrupted

Thanks

Find U.S. Paasport Application Here.

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Community Beginner ,
Oct 18, 2020 Oct 18, 2020

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HOW can I "click in the upper right corner" of the file if I can't open it????

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New Here ,
Nov 03, 2016 Nov 03, 2016

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  • Hi I am also facing the same Problem
  • While Opening the Doc

"Adobe Reader could not open … because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded)."

Tried updating the Adobe Reader, uninstall and reinstall it

Also Tried to make it default, Still not working7

Its happen after the Adobe Updates, so did System Restore that doesn't fix the problem

Please let me know the steps to resolve this issue.Error while opening the File.png

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Adobe Employee ,
Nov 28, 2016 Nov 28, 2016

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Hi piyushs73123212,

Sorry for the delay in response.

Please try the steps provided in this help link: Resolve damaged document error when opening PDF files

Are you experiencing this issue with particular file?

If you get this file through e-mail, try the work around provided in second reply above.

Regards,

Meenakshi

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New Here ,
Jun 05, 2019 Jun 05, 2019

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Hi meenakshin83966505 and atir.husain,

I just wanted to ask. Did you guys recreate the issue and try to resolve the steps that you provided? It would be of immense help to the user base if the answer was better than "turn off your computer and turn it on again"; also it would show that you had a clear grasp of the situation and weren't just trying to poop post replies to build fake internet points.

I think what a lot of users are struggling within this thread needs to be resolved by an experienced IT support specialist and needs a decent explanation on what causes the issue in transfer (because this is experience across multiple digital transportation methods). Maybe a tech support level 3 instead of a 1, but I will leave that to Adobe to solve out their own level of support.

I would assume that if someone is having trouble opening a PDF, they are not going to be able to use the registry editor to modify the key you are suggesting. Also, the steps that are in that link are rubbish and I would find it hard to believe that those given to a novice home user could recreate without a large amount of Googling.

Have a great day!

P.S. I should mention I don't think this actually ever got resolved. If you come across this thread (I have tried multiple threads); I would just suggest having the user resave the PDF and send it to you again.

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New Here ,
Jan 07, 2021 Jan 07, 2021

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Hello I am having a similar problem here with Adobe Reader. Everything I download that needs to be viewed on a pdf comes up with the error message 'Adobe reader could not open... because it is either not supported etc'. 

I have just tried deleting it off of my MacBook (macOS Mojave) and re installing and the error message still comes up. This is incredibly frustrating. Can anyone help that's been in this situation? Please and thank you! 

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Most Valuable Participant ,
Jan 07, 2021 Jan 07, 2021

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Please show us a screen shot of the error message.

Please tell us the exact version of Acrobat Reader too.

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New Here ,
Jan 09, 2021 Jan 09, 2021

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Thanks for the quick response! I have attatched a picture of the error message I am getting and the version of Acrobat Reader is 'Adobe Acrobat Reader DC 2020.013.20074 Hopefully this helps!

 

Screenshot 2021-01-09 at 17.25.02.png

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Most Valuable Participant ,
Jan 09, 2021 Jan 09, 2021

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Eleanor, in this case I can tell you that the problem is that what you have is not a PDF at all. It's a package of apps and software for your Mac. You need to double click on the DMG file in Finder to get the information to install.  

 

So Acrobat Reader is just saying "I have no idea what that is".

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New Here ,
Feb 01, 2021 Feb 01, 2021

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Hello,

 

I have the same problem. I'm getting this error message when opening payroll reports in QuickBooks. This affects only payroll reports, not other financial reports. I have 3 different companies in  QB and only one shows those errors. Other work fines. Intuit sent me a link to this forum stating that it is not Quickbooks issue but Adobe. Anyone else having the same problem? How can it be fixed?

TIA!

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New Here ,
Feb 21, 2020 Feb 21, 2020

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Simple solution first:

Check your scanner to make sure it isn't compressing the files too much for Adobe to open.  I had the same issue and noticed that the file size was 0 kb.  Rescanning at low compression resolved the issue.

 

Complex solution:  If you are sharing your data folder across a network, log into your server, open the Quickbooks Database Server Manager and rescan your data folder.  If that doesn't work, browse to the attachments folder and add it to the folder list.  You should have something like this displayed in the folder list:

C:\Program Files (x86)\Quickbooks 2018\Quickbooks Data

C:\Program Files (x86)\Quickbooks 2018\Quickbooks Data\Attach

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New Here ,
Apr 05, 2021 Apr 05, 2021

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Easy. Just go to https://www.freepdfconvert.com/#cid=d043a51f2627ffc8d6c6f5f3a00a9dea and convert your file that wrote 'for example, it was sent as an email attachment and wasn’t correctly decoded.'

SEE?

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