Participant

Question

Error Sending .pdf by Email

Forum|Forum|9 years ago
May 6, 2016
6 replies
25989 views

I have Acrobat Reader DC running on Windows 10. When I try to Send an open .pdf using File> Send File> Attach to Email, I get an error message "An error occurred while sending mail".

However, if I go to Help> Generate System Report> Send report, it opens an Outlook 2013 Email with the report attached, just fine.

Why does one work and not the other?

This topic has been closed for replies.

V

Vasina.Pasina

Participant

I was facing the very same problem with Reader DC on PC with WIN10 but with the eM Client. The local email client was properly registered. I was almost desperate - no measure took any effect. It was weird even more because another user of the very same PC did not have this problem. One thread elsewhere describes the same problem and the solution was in reinstalling the user account. So I add my gmail account in the Windows settings: "Windows Settings > Accounts > E-mail and accounts > Accounts used by e-mail, calendar and contacs". I added the g-mail account and now it works. Hopefully this will help you all.

E

EricACO

Participant

Over a year later.. no results ? I'm experiencing the same issue

B

benb1991

Participant

SO I am in Office 2016 and I cannot even generate an email to send an error report. has anyone upgraded to office 16 yet?

A

arvindy

Adobe Employee

Hi marcelr,

Kindly update the Adobe Reader to the latest version and then try the workflow. It should fix the issue.

Please let us know if the issue is fixed at your end.

Regards,

Arvind

L

LauraSans

Participating Frequently

Let me also state we've already done the standard troubleshooting: Repair on Office, Repair Reader, un/re Reader, local profile rebuild. Nothing seems to fix this error or make it permanently go away. It also doesn't log anything in the Event Viewer. Tough to get a procmon or perfmon capture when it is sporadic.

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arvindy

Adobe Employee

Hi LauraSans,

Kindly provide provide the following info to get insight of the issue-

1. Does the issue occur with every PDF or file specific?

2. Are you able to attach any other file word, text by the following option-

-For this right click on file and select "Send to->Mail recipient"

3. Outlook 2013 ProPlus or Standard?

4. Version of Outlook 2013 with bit info(32 or 64-bit)?

-for checking this info: Launch Outlook, Goto File->Office Account->About Outlook

Regards,

Arvind

L

LauraSans

Participating Frequently

Hey Arvind -

1. The issue is sporadic. I'm waiting on info from my users to tell me if it is one particular PDF type

2. Yes, other files function fine.

3. Outlook 3013 Pro Plus, we are up to date on all patches.

4. 32-bit Office: MS Outlook (15.0.4859.1000) MSO (15.0.4885.1000)

We will be deploying the most recent Reader patch on April 24th, though not sure that will fix this particular issue.

Laura

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LauraSans

Participating Frequently

Anyone found a fix yet? We are having the same problem but it is sporadic. Still researching a "fix." We're running the January 2017 DC version (no optional updates). We're about to upgrade to the April patch release, hopeful but doubt that will fix anything. We're running Outlook & Exchange 2013.