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Ques_
New Participant
August 18, 2011
Answered

There is a problem with Adobe Acrobat /Reader. If it is running ,please exit and try again.(0:104)

  • August 18, 2011
  • 10 replies
  • 346975 views

my computer have acrobat reader 10.1.0 and have acrobat standard 7.0

when i use ie and view report (pdf) from browser . it shown error

"There is a problem with Adobe Acrobat /Reader. If it is running ,please exit and try again.(0:104)"

This topic has been closed for replies.
Correct answer

OK, I got it to work. First I opened Adobe Acrobat 7.0 Professional. Then I followd MicheleDiaz's instructions. That eliminated the ERROR 0:104, but then I got the "Failed to Initialize" error. I downloaded Reader X from: http://get.adobe.com/de/reader/enterprise/  The instructions are in German, but of course it's obvious, and THAT worked!

Finally. What a pain.

10 replies

S
shellierock2
New Participant
February 15, 2013

I have tried multiple things, changing security settings, associating Reader instead of Adobe Acrobat 7, etc... finally found an answer on the Adobe site. Unfortunately its hidden and took me an hour to find so I thought I'd share because it finally allowed me to view PDFS from links on-line. The source is: http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html.

Open Internet Explorer, and choose Tools > Manage Add-ons.

 
  Under Add-on Types, select Toolbars And Extensions.

 
  In the Show menu, select All Add-ons.


  Select All Add-ons from the Show menu in the Manage Add-ons dialog box.

  In the list of add-ons, select Adobe PDF Reader. 

     Note:  If you do not see the Adobe PDF Reader add-on, try the other options on the menu. For example, on some systems, the add-on appears when you select Run Without Permission.

    Click the Enable or Disable button (it toggles depending on the status of the selected add-on): 

Enable sets the Adobe PDF Reader add-on to open PDFs in the browser.

Disable turns off the add-on so it does not open PDFs in the browser.

GOOD LUCK!!

    gaby4924
    gaby4924
    New Participant
    December 1, 2014

    Thanks!!!! I did what you say and it worked!!!

    P
    PaddPro
    Participating Frequently
    January 10, 2013

    Guess this is a sameohsameoh. Had problem also; came here, did the UNcheck Display PDF in Browser and error goeth away...hooray. CS6 Acrobat BTW. My thanks also since that is quite a productivity inhibiting error.

    Y
    ym1310
    New Participant
    February 7, 2012

    Resolved 0:104 problem in Adobe Acrobat Standard 7.1.0. Unticked "Display PDF in browser" option as above and now displays PDFs in Explorer 8. Thanks very much for your help.

    A
    Anonymous
    Correct answer
    January 25, 2012

    OK, I got it to work. First I opened Adobe Acrobat 7.0 Professional. Then I followd MicheleDiaz's instructions. That eliminated the ERROR 0:104, but then I got the "Failed to Initialize" error. I downloaded Reader X from: http://get.adobe.com/de/reader/enterprise/  The instructions are in German, but of course it's obvious, and THAT worked!

    Finally. What a pain.

    C
    chop_chop13
    New Participant
    January 25, 2012

    I totally agree. When something like this happens I spent hours of productive time fooling around trying to fix it! On the upside, it is free software, so I’m thankful to have it because it does the job when its working right.

    A
    Anonymous
    January 24, 2012

    I have the same problem: Acrobat Pro 7 resides on the computer and I can't install Reader X because of the error:

    "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (0:104)"

    As nobody seems to be able to make this work, I guess I'll assume I must first uninstall Acrobat Pro 7. Depends on how bad you need Pro 7 and how bad you need Reader X, I suppose.

    MicheleDiaz, did you ever get it to work???

    C
    chop_chop13
    New Participant
    January 24, 2012

    Ditto here, I tried re-installing Adobe Reader but that didn't work either, and it appears in my add on, so, I'll keep checking her to see if someone knows an answer.

    A
    Anonymous
    January 24, 2012

    Hi,

    MicheleDiaz, who had the same problem, replied to me. She said:

    "To resolve my issue I had to disable the "Disable PDF in Browser" option.

    This is located in Adobe Preferences (Edit, Preferences, Internet). With

    that option off Acrobat opens the PDF."

    I can't try it until I get home. If you can try it sooner, let me know.

    Thanks!

      M
      MicheleMarshall
      New Participant
      January 18, 2012

      I have the same problem after Adobe X reader was installed on a server that already has Acrobat 7 Pro installed.  Abobe X reader was uninstalled and an update to Acrobat 7 Pro was installed.  The same error occurs.  Any ideas?

      A
      Anonymous
      January 14, 2012

      Here's what worked for me with Reader 10.2:

           1) uninstall Reader

           2) disable virus protection;

           3) install Reader;

           4) enable virus protection

      Y
      Yzorderrex
      New Participant
      December 5, 2011

      Simple, this error occures when you have two versions of Adobe Reader. Delete one of them and your problem should be solved at once.

      MbdaLogicielsBureautiques
      MbdaLogicielsBureautiques
      Participating Frequently
      November 10, 2011

      Hello,

      Some of our users have experienced the same issue and we've found a solution : You need to go in the preferences of your Acrobat X Reader, go to the "General" settings, and uncheck "Activate the protected mode at startup" (not sure the translation is correct I don't use a US version).

      After that, it will work fine... but your Reader X won't anymore be protected against PDF containing malicious code.

      If someone has a better solution (one that would let the protection activated) I'm interested.

      NB : This issue is only reproduced on a few of our computers, and our IT service can't reproduce it, so it's most likely an incompatibility with something special on the few PC impacted. But we don't know what...

        L
        larryfromgary
        New Participant
        November 15, 2011

        This worked and fixed the problem.

        Bernd Alheit
        Bernd Alheit
        Adobe Expert
        August 18, 2011

        Deinstall Adobe Reader and repair the installation of Adobe Acrobat.

        S
        swartz105
        New Participant
        September 1, 2011

        I get the same error message.  I'm able to open pdf's that are saved to my hard drive, but not directly from the internet.  I've uninstalled and reinstalled many times.  I've also tried to do a "repair", but nothing has seemed to work.  Thanks...

        A
        Anonymous
        September 7, 2011

        I have some colleagues that suffers from the same problem...

        Any suggestions to what is wrong. I tried to open a pdf in Internet Explorer locally stored on the computer, and that works fine?!? So it seems that something is only going wrong when opening a pdf directly from a link?!?

        /Termo

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