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A
Anonymous
August 27, 2014
Answered

Unable to delete temporary files

  • August 27, 2014
  • 48 replies
  • 162318 views

I am running Acrobat Reader 11.0.0 in a XenApp 6.5 Environment on Windows Server 2008 R2 SP1.  We have recently started using Mandatory profiles and the option set to delete cached profiles on logoff.  We have started noticing that some of the profiles are not being deleted because of files that are locked by the system.  The files are named Z@*.tmp.  I have done some research into the issue and have found an article on your website that mentions this issue specifically:

http://blogs.adobe.com/dmcmahon/2011/11/08/acrobatreader-tmp-files-left-behind-in-temp-folder-after-printing/

Please note this article is dated 11/2011 and seems to refer only to XP, NT, and 2003 server.  Also at the bottom of the article it states the following:
Following our testing we have discovered that the issue does not occur in Windows 7, or Windows 2008 Server.  It seems that the updated versions of Windows provide a solution to this issue.  We would therefore recommend updating your OS if possible.

I have found that this is not that case and this issue seems to remain, at least in my configuration.

      This topic has been closed for replies.
      Correct answer mrleeall

      Attention all, the fix is finally here.  I opened a ticket with Adobe last week on this issue and they finally got back to me with an answer.  The issue was corrected in last month's (January 2016) release of Reader 11.0.14.  I already got the release and tested it thoroughly and it works as perscribed.  Hurray!

      Thanks to everyone for their contributions to this thread.  I followed this thread miticulously in an effort to resolve my issues, obviously to on avail... it's a shame that this issue went uncorrected for so long (years..)  Thank God Adobe finally addressed it.

      48 replies

      Show previous replies
      T
      Test Screen Name
      Brainiac
      September 29, 2016

      What exact version of Reader DC?

      Crescendas
      Crescendas
      Participating Frequently
      September 29, 2016

      Version 15.017

      T
      Test Screen Name
      Brainiac
      September 29, 2016

      According to the most recent replies, this is fixed in 11.0.14 and presumably DC too.

      Crescendas
      Crescendas
      Participating Frequently
      September 29, 2016

      Obviously the problem is either not fixed, or it has returned.

      FYI, I'm running Acrobat Reader DC edition on Windows Server 2008r2 and is currently having this problem only recently.

      Crescendas
      Crescendas
      Participating Frequently
      September 29, 2016

      Since Acrobat Reader is so buggy, will uninstalling it and install alternative such as Foxit Reader resolve this?

      M
      mrleeall
      New Participant
      February 29, 2016

      Unable to delete temporary files

      Attention all, the fix is finally here.  I opened a ticket with Adobe last week on this issue and they finally got back to me with an answer.  The issue was corrected in last month's (January 2016) release of Adobe Reader 11.0.14.  I already got the release and tested it thoroughly and it works as perscribed.  Hurray!

      Thanks to everyone for their contributions to this thread.  I followed thes thread miticulously in an effort to resolve my issues, obviously to on avail... it's a shame that this issue went uncorrected for so long (years..)  Thank God Adobe finally addressed it.

        Wild.E.Coyote
        Wild.E.Coyote
        New Participant
        February 25, 2016

        Just seeing this in my firm and we are able to replicate the issue.  We only see this when printing to HP printers using  the universal drivers. If we print to a Canon printer there are no tmp files being created  to the temp folder and print job is fine. The profile unloads with properly upon logout. We see the same issues on Xenapp 6.5, windows 7 Pro,   whether using  Adobe pro 10  & standard 11. Has anyone looked at it from this angle. Comments welcome.Thanks.

        M
        mrleeallCorrect answer
        New Participant
        February 29, 2016

        Attention all, the fix is finally here.  I opened a ticket with Adobe last week on this issue and they finally got back to me with an answer.  The issue was corrected in last month's (January 2016) release of Reader 11.0.14.  I already got the release and tested it thoroughly and it works as perscribed.  Hurray!

        Thanks to everyone for their contributions to this thread.  I followed this thread miticulously in an effort to resolve my issues, obviously to on avail... it's a shame that this issue went uncorrected for so long (years..)  Thank God Adobe finally addressed it.

        A
        Anonymous
        May 3, 2016

        I have been patiently testing and waiting for a fix for this issue and this appears to be it.  The comment in their bug fixes mention it directly.  I have just rolled out to a small subset of our servers and will be pushing out to the remaining 130 servers for confirmation.  I am holding my breath.

        A
        Anonymous
        January 8, 2016

        Du­p­li­cate­File­sDel­ete­r is a simple, but effective tool to locate duplicate files in one or more selected search paths. It scans the files and compares them based on Byte for Byte Comparison, which ensures 100% accuracy. You can then choose to delete the selected duplicate or original files. The program is multi-threaded and performs scans quickly.

        A
        Anonymous
        January 8, 2016

        DuplicateFilesDeleter is a simple, but effective tool to locate duplicate files in one or more selected search paths. It scans the files and compares them based on Byte for Byte Comparison, which ensures 100% accuracy. You can then choose to delete the selected duplicate or original files. The program is multi-threaded and performs scans quickly.

        T
        tomharleman
        New Participant
        December 31, 2015

        Cannot delete acrord32_sbx folder
        12/31/2015
        For many months 2 of our 24 Windows 2008 R2 servers have refused to delete roaming profile Users folders when a person logs off. TMP files in C:\Users\[LOGIN]\AppData\Local\Temp\acrord32_sbx were held open by SYSTEM and resisted all attempts to delete them. The only solution I found was to reboot the server and then delete the user's roaming folders.


        One blog said to remove kb2993651. Which I did on both servers but the issue persisted.
        These 2 servers had Microsoft Updates that the other 22 servers did not. So I uninstalled all of those updates. But the problem persisted.


        Eventually I found this blog:
        http://discussions.citrix.com/topic/355546-cannot-delete-acrord32-sbx-folder/
        There I read:


        Glen Bicking, on 16 Sept 2014 - 2:22 PM, said:
        Ryan, this does seem to have corrected the issue.  I also I followed workaround 1 in the following:
        http://blogs.adobe.com/dmcmahon/2011/11/08/acrobatreader-tmp-files-left-behind-in-temp-folder-after-printing/ - however I don't believe that was the fix.
        I would remove kb2993651 to start.  I think that will correct your issue.


        Bas Nieuwenhuijse
        Posted 13 October 2014 - 05:42 AM
        After removing the MS hotfix it solved the problem on most of my servers.
        One server kept the problem.
        I did a check on the versions of the 2 files named in the MS KB.
        The server with the problem had a newer version of the C:\windows\system32\win32k.sys
        I replaced it with an older version (6.1.7601.22722) and the problem was solved.


        So I compared win32k.sys on those 2 servers with some of the others. All of the others had a version of win32k.sys dated 6/11/2012. These 2 servers had newer versions dated 7/8/2014 and 11/3/2015. I replaced the win32k.sys on those 2 servers with the older version and the Adobe TMP file issue went away.


        To replace the win32k.sys on a server, you must do the following as the local Administrator:
        takeown /f C:\Windows\System32\win32k.sys
        cacls C:\Windows\System32\win32k.sys /G Administrator:F
        rename win32k.sys win32k.sys.OLD
        copy \\GOODSERVER\c$\Windows\System\win32k.sys C:\Windows\System32
        After rebooting the server the problem went away.

        A
        Anonymous
        December 17, 2015

        I am having the same issue on Windows 2008R2 with Citrix, Windows 2008R2 with RDS and Windows 2012R2 with Citrix.

        I have tried all the fixes provided, to be honest as we are a consultancy firm that looks after End User Computing I think the move to something like FoxIT Reader may happen for future customers as Adobe are not progressing this for anyone by the looks of it.

        A
        alex_heer
        New Participant
        October 13, 2015

        I agree it's frustrating Adobe haven't resolved this.

        For me, the fix was to uninstall KB3034344

        If you don't have this update installed, I have a list of the KB's which superseeded this update and updates it replaces.  This list and full details of how I resolved it are in the below link

        Alex Heer's IT Blog - Blog - Alex Heer's IT Blog

        Thanks

        Alex

        G
        gdt_reddog
        New Participant
        October 15, 2015

        Hello, I just want to add that I have to same problem with 2008 R2 SP1 and XenApp 7.6 with certain users.Please fix Adobe!

        A
        Anonymous
        November 13, 2015

        These files are locked by the SYSTEM process and so the underlying OS is more likely at fault, rather than the Reader application.


        The cause identified by Adobe has been linked to the CreateScalableFontResource call, and Microsoft have just released patch KB3095649 with the following fix:


        "Font files remain open by the system, and can't be deleted when they're used in a call to CreateScalableFontResource in Windows Server 2012 R2."


        This patch is also applicable to Server 2008 R2, so this may (finally) be the silver bullet fix. Unfortunately, my affected customers are running 2008 R1 for which I can find no equivalent patch.

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