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A
Anonymous
April 25, 2014
Answered

unknown software exception (0xc0000409) occurred in the application at location 0x0041240b

  • April 25, 2014
  • 3 replies
  • 107255 views


Good day,

Whenever I select an Adobe PDF file (not actually opening it) or if I actuall do open it, I always get this delaying error display: "The exception unknown software exception (0xc0000409) occurred in the application at location 0x0041240b". If it displays the error if you click Cancel, or Ok, it closes the PDF, and you need to reopen it, at which the second attempt it does not display the error message. Anyone have an idea what may be causing this?

OS: Windows XP SP2

Adobe Reader Version: 11.0.0.6 (be advised that this problem has be persistent in many versions since V10.00)

    This topic has been closed for replies.
    Correct answer Ancient_Brit

    OK. I have a workaround for now. @~graffiti posted elsewhere:

    "Can you start up Reader after you get the error?

    If so, go to Edit>Preferences>Security (enhanced)>Sandbox protections and deselect Enable Protected Mode at startup. See if that clears it up."

    This worked for me. Hopefully Adobe will fix the issue by the next release.

    3 replies

    M
    Matthew23334080lwqu
    New Participant
    March 30, 2022

    Issue persists in current 32 bit version of Adobe Acrobat running on Windows 8 (work environment)

    Solution seems to still work.

     

    Thanks Ancient Brit!

    I love I can always rely on decade old fixes like this!

    G
    georgew6640896
    New Participant
    January 18, 2018

    Worked for me, too.

    Thanks!

    pwillener
    pwillener
    Brainiac
    April 26, 2014

    Reader 10 and 11 are not supported on Windows XP SP2; it needs at least SP3 (for the 32-bit version that is).  See http://get.adobe.com/reader/enterprise/

    A
    Ancient_Brit
    New Participant
    August 10, 2014

    I have a very similar issue, and I have 32bit XP SP3 with all patches. AcroRd32 is 11.0.07. The error in my case is:

    The exception unknown software exception (0xc0000409) occurred in the application at location 0x603122f3

    The behavior in my case is also slightly different - after clicking OK on the error dialog, I still cannot open the PDF I selected. So far this has been true for every PDF I have attempted to open. I also ran the Repair option on Adobe Reader XI and that made no difference (and I did reboot after repairing).

    I have tried PDFs from a variety of sources: created on my system by products such as PrimoPDF and CutePDF and created elsewhere (online) by third parties (such as product manuals). All give exactly the same error, which leads me to believe it's an application error.

    This is new behavior since the last update.

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