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Vertical Wheel Scroll Speed in Acrobat Reader DC

Forum|Forum|7 years ago
June 10, 2018
15 replies
75799 views

Hello,

Is it possible to change vertical scrolling speed in Acrobat Reader DC?

My default mouse wheel scroll speed is 3 lines per click and in all the other apps is very adequate. In Reader it does scroll like one third of the line and I need so scroll a lot to get one paragraph down. Makes the Reader very difficult to use.

This is happening on the 4K monitor and 200% windows scaling. W10, i7 8th gen. Read and tried a number of published articles - like making default continuous scrolling does not help.

Will highly appreciate any suggestions - thank you!

This topic has been closed for replies.

Correct answer AnandSri

Hello,

I have the same issue too. Every time I open document I have to select "Single Page Continuous". Default settings in Preferences doesn't work.

Hi Liudas,

I am sorry for the delayed response and inconvenience caused, please install the latest patch of Adobe Reader from help>check for updates, or manually from 19.008.20081 Planned update, November 13, 2018 (Windows Only) — Release Notes for Acrobat DC Products

Reboot the machine once and check scroll speed. I have tried replicating the issue in-house, but the issue is not reproducible.

Let us know how it goes with the latest update.

Thanks,

Anand Sri.

T

Tim270801019fqq

New Participant

Hi,

to me setting the View to -> single page view does solve the scrolling issue.

There seems to be still a bug, because the scrolling issue still is there in the "enable scrolling" mode.

I am running Adobe Acrobat Reader Version 2022.003.20258 on a 2022 ARM MacBook Pro 16'' with Ventura 13.0.1 OS

H

hpycndl

New Participant

I am using Logitech MX Anywhere 2S and am still facing this issue on the latest version of Adobe Reader on macOS 12.4

C

crazyang

Participating Frequently

Did you use the Logitech Options? After I uninstalled the software, this bug disappeared. So I think this is a bug from Logitech.

H

hpycndl

New Participant

At first, I was skeptical if this would work.
But then I tried. I uninstalled both Logi Options and Logi Bolt applications.
Voila, my scrolling problem is fixed.

One would think the official application provided by Logitech should really be the best.
No. I was dead wrong in this case.

Thank you very much.
PS: Now, the only minor issue I have is I cannot use middle mouse button gestures to open launchpad, show expose and show desktop. These actions were configured in logi options. But, I would sacrifice those for a reliable scrolling across all applications.

K

KC5771

New Participant

If Adobe tried replicating the issue they most likely failed because they didn't use a file long enough with multiple pages (I would say start with 40 or more pgs).

R

reijnv67069843

New Participant

Exactly, same problem here on MBP (Retina, 13-inch, Mid 2014) with MacOS Big Sur (11.6.4), Acrobat Pro (Architecture: x86_64, Processor: Intel, Build: 21.11.20039.0, AGM: 4.30.115, CoolType: 6.0.3, JP2K: 2.0.4.50016) and MS Master 3 for Mac (scrolling speed 50%). Problem increases strongly with document length, being really annoying from ≥10 pages and unworkable from around ≥ 30 pages.

Lowering scrolling speed slightly decreases the problem, but it is no real solution.

Looks like scrolling input from my mouse is based on relative distance compared to total document length instead of absolute distance of x lines.

Weird thing is that scrolling with MBP's touchpad does not shows the same problem. Explanation from JoshNoe on Sep 30, 2019 (https://community.adobe.com/t5/acrobat-reader-discussions/scrolling-too-fast-on-adobe-acrobat-pro-dc/m-p/9168524) that high-res mouse input is interpreted incorrectly sounds plausible.

J

Julian22876164334b

New Participant

It's 2022 and the same issue hasn't been resolved on MacOS (currently on Monterey 12.1).

Disappointing.

K

KC5771

New Participant

Wow...makes me wonder if anyone at Adobe is actually reading these forums.

A

asafm

New Participant

Hi,

I'm having the same issue, that makes Acrobat Reader basically impossible to use with my Logitech MX master 3 mouse.

The settings on system preferences and logitech options app are set to the slowest scrolling speed possible but still every scroll using the mouse wheel is set to about 5 lines down.

That is really frustrating, is there any preference option to change the scrolling speed inside Acrobat Reader?

Thanks

F

FlavorD

Participating Frequently

If you read through the thread, you see that adobe has been unresponsive and uncaring. The solution is to use another product like Foxit.

F

FlavorD

Participating Frequently

Hey, I just got reminded of things like Foxit Reader. Goodbye, AR. Your lying support team made me switch products. "Can't replicate the problem." What a joke.

P

Pierre5C7A

New Participant

This is unbelievable, I initially though this would be a small bug that only we had internally (Uni). But I'm actually rather surpised to see that many people having the same issue, and most of all, for so long. This really shows that this issue isn't taken seriously into account on Adobe's side.

Maybe showing them how many people are impacted will help them finding the manpower to solve this issue. Because I also do have this problem, it's boring, and I'm happy I don't need to personnaly pay for Acrobat pro.

I'm conscious that the Adobe guys reading our comments over here don't have the power to do anything else than signalling the issue. But please, do something.

Meenakshi Negi

Community Manager

Hi All,

Thank you for reporting this issue.

We see that this has been an ongoing issue and long-tailed.

We have tried to replicate this issue on our end. However, the issue cannot be reproduced in-house. That is why we need a few details for further investigation on this. It would be helpful if you can share the following information:

- Please share any sample PDF on which the issue can be reproduced.

- If possible, share the screen recording of the issue occurring on your end.

- Application (https://helpx.adobe.com/acrobat/kb/identify-product-version.html) and OS version used on the machine.

- If you are using the Windows machine, please collect the Process Monitor logs. Download the Process monitor tool from this link: https://labs.adobe.com/downloads/acrobatmonitor.html on your machine and run it. Then reproduce the issue and save the logs. Share the logs with us.

We will be waiting for your response.

Regards,

Meenakshi

R

Robert5C4C

New Participant

If you have an issue that is years old and causing customers to actually leave your product "not being reproducible in house" is an insufficient response. It actually brings to light a whole new internal issue with this product.

Listen to your customers the scrolling in the program is broken.

D

Dustinthewind27

Participating Frequently

For what it's worth, the solution for me was different from what was described in the above "correct" answer. I'm using Adobe Acrobat Reader DC (20.009.20063) on a Windows OS, by the way. Here is what worked for me:

1). Preferences (Ctrl + k) > Page Display > Page Layout (Dropdown Menu) > Single Page Continuous

2). View > Page Display > Enable Scrolling