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gebrown1951
Participant
August 18, 2015
Answered

what to do about error message 507:507

I keep getting an error message - "There is a problem with Adobe/Reader. If it is running, please exit and try again. (507:507)"

WTF?

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    jean323Correct answer
    Participant
    June 13, 2019

    If the this error comes up "There is a problem with Adobe/Reader. If it is running, please exit and try again. (507:507)",

    Then it means there is another Adobe Reader is running on the backgrond.

    You need to restart the computer and try again.

    View reply

    12 replies

    Siju5C6D
    Participant
    November 6, 2020

    I have the same issue from SAP with windows 10 2004 and  adobe reader DC latest version. Problem is from SAP not preview comes and cometimes 507:507 error comes.  On disabling protected mode, Preview is OK but Print button is not working,Save and other button works.  This is for windows 10 2004 and up only.  Lower versions not affected. Any help for this

     

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      jean323Correct answer
      Participant
      June 13, 2019

      If the this error comes up "There is a problem with Adobe/Reader. If it is running, please exit and try again. (507:507)",

      Then it means there is another Adobe Reader is running on the backgrond.

      You need to restart the computer and try again.

      Translate
        marlenpr
        Participant
        February 28, 2020

        Hi, I had the same error and your advice works.

        I had an pdf file open in the app and I just close the document and run again and opened my document.

        Thanks for the tip.

        MP

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        AadeshSingh
        AadeshSingh
        Participating Frequently
        September 20, 2016

        Hi louiseb18346232​,

        Open Acrobat Reader DC, navigate to Help menu -> Check for updates & install if any.

        Regards,

        Aadesh

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        louiseb18346232
        louiseb18346232
        Participant
        September 21, 2016

        I tried doing the updates and I also tried repairing but nothing has helped.

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        AadeshSingh
        AadeshSingh
        Participating Frequently
        September 21, 2016

        Hi louiseb18346232 ,

        If it does not work, try uninstalling Acrobat Reader using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , restart your system.

        Then try re-installing it from this link: Adobe - Adobe Acrobat Reader DC Distribution

        Regards,
        Aadesh

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          Anonymous
          August 18, 2015

          Hi ,

          Could you please tell what software are you using ?Is it Reader or Acrobat?

          Please explain the work flow ,what are you trying to do when you get this error?

          What version of Reader do you use?

          What OS do you work on?

          Please update us with all the relevant details so that we could replicate it at our end and assist you further with it.

          Regards

          Sukrit Dhingra

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          louiseb18346232
          louiseb18346232
          Participant
          September 20, 2016

          Hi Im using the latest version of acrobat reader DC and Im working with Windows 10. Trying to view a tax document online and it gives me the above error. I have tried "fixing" the issues but it doesnt help.

          ??

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          AadeshSingh
          AadeshSingh
          Participating Frequently
          September 20, 2016

          Hi louiseb18346232

          Try to disable Protected Mode.

          Open Reader -> Edit > Preferences, choose "Security Enhanced" category and un-check "Enable Protected Mode at startup".

          Check if it fixes the issue.

          Regards,
          Aadesh

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