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williamj6582153
williamj6582153
New Participant
April 2, 2016
Answered

Error message: "qualifying" product is not installed.

  • April 2, 2016
  • 1 reply
  • 1332 views

Installing adobe acrobat pro XI on a new computer but getting a message that a "qualifying" product is not installed.  Adobe acrobat pro XI is installed on my computer but is not listed as a qualified product from the drop down.  The message  says that mu serial number is valid, but no qualified product is downloaded.

????

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Correct answer Meenakshi Negi

Hi William Jones,

Please make sure that you are entering the correct serial number for the product.

Also share the exact error message you get.

Refer this KB doc : Error: "This serial number is not for a qualifying product" | Adobe Creative Suite.

Let us know if this resolves your issue.

Regards,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
April 2, 2016

Hi William Jones,

Please make sure that you are entering the correct serial number for the product.

Also share the exact error message you get.

Refer this KB doc : Error: "This serial number is not for a qualifying product" | Adobe Creative Suite.

Let us know if this resolves your issue.

Regards,

Meenakshi

williamj6582153
williamj6582153Author
New Participant
April 3, 2016

When I go to select the product in the drop down, Adobe acrobat Pro XI is not listed.  Adobe Acrobat X Pro and Adobe Acrobat XI is listed but not Adobe Acrobat Pro XI.

Rave
Community Manager
RaveCommunity Manager
Community Manager
April 4, 2016

Hi William,

It seems you are using and upgrade serial number for Acrobat XI.

Upgrade serial numbers can only be used if you have been using a qualifying older version of Acrobat.

In such a scenario you need to keep the older serial number handy  because the installer will check if you have been using an older version of the software and purchased the right upgrade.

Regards,

Rave

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