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New Participant
April 30, 2021
Answered

Disabling Sending Stats from PDFViewer

  • April 30, 2021
  • 5 replies
  • 2370 views

We are using PDFViewer in our application and we noticed that it sends some stats to Adobe without us enabling it. We could't find anything in documentation about these stats(ex: Eureka:Commenting).

Can someone help us with information on how to disable these stats?

This topic has been closed for replies.
Correct answer Sumona Ghosh

Please note that we had a patch release last week. With this release, PDF Embed API now no longer gathers anonymous usage data in Adobe Analytics.

5 replies

Sumona GhoshCorrect answer
Adobe Employee
September 14, 2021

Please note that we had a patch release last week. With this release, PDF Embed API now no longer gathers anonymous usage data in Adobe Analytics.

New Participant
September 13, 2021

I think I'm seeing these sstats beacons are gone now? Is anyone else still seeing them?
https://community.adobe.com/t5/document-services-apis-discussions/issues-with-adobe-analytics-integration-with-pdf-embed-api/m-p/12344994#M2505 talks about another potentially breaking issue, and I think I've discovered yet another one, that you have zero control over what is tracked- something like 6 beacons will fire to your own report suite for every PDF page viewed. 😞

New Participant
August 26, 2021

+1 - it's absolutely a non starter for us if it's sending to Adobe.

Joel Geraci
Community Expert
May 4, 2021

PDF Embed API is a client-side JavaScript- and WASM-based library and does not make any calls to cloud-based services. There are only three purposes for which it makes network calls:

  1. At the time of loading, it calls into a service that validates the client.
  2. If given an Adobe Analytics report suite ID by the PDF Embed API integrator, it logs event data for out-of-the-box analytics and a pre-configured analytics dashboard.
  3. It logs anonymous usage data in Adobe Analytics.

 

I suspect it's that third one that you are seeing. Currently, it can't be disabled. You can read more at the link below.

Adobe Document Services Security Overview

 

harsh201Author
New Participant
May 4, 2021

@Joel Geraci Thanks for the detailed response. Is there a plan to make it configurable sometime in future?

Joel Geraci
Community Expert
May 4, 2021

Can you elaborate on your concern? The anonymous usage data helps Adobe understand how to scale the product as well as collect performance metrics so they can make improvements.

New Participant
April 30, 2021

Same here. We're getting dozens of beacons to "sstats.adobe.com/b/ss/adbadobenonacdcprod,adbdcwebprod,adbadobeprototype". It also seems to load their Launch library (though fortunately, not scoped globally). 
We're doing a proof of concept on Analytics for PDF, and all those analytics beacons are making things messy, and will make the whole PDF Embed API a hard "no" for my financial services client if we can't find a way to disable them.