File Preview Not Available. Domain Not Authorized

Forum|Forum|5 years ago
June 3, 2020
2 replies
7322 views

I successfully integrated on one site I manage for work with no issues, however on the other site I manage in a volunteer role I'm seeing the issue that the "File Preview is Not Available. This application domain (http://phadp.org) is not authorized to use the provided View SDK Client ID."

I've double checked the key and the domain I used when registering, but I cannot figure out why I continue to get this message.

http://phadp.org/?q=node/832

Any help would be appreciated.

This topic has been closed for replies.

L

Leoivard241655618h5k

New Participant

Add www. to your domain url .It worked for me.

S

Shubhanshu Dixit

Adobe Employee

Hi Malkayah, Thanks for using View SDK, It is because you whitelisted API Key for domain www.phadp.org but you are trying to access your website by phadp.org domain.

http://www.phadp.org/?q=node/832 This is working.

M

MalkayahAuthor

New Participant

Thanks for the reply. Is there a way to add both variations of the domain to the whitelist? Obviously I have no control over how end users chose to visit the domain.

M

MalkayahAuthor

New Participant

Issues is occurring because of Cross-origin resource sharing (CORS) which says webpage and file location URL needs to be on the same domain. Example: webpage: https://example.com/viewer/test.html; PDF location: https://example.com/resources/abc.pdf)

In your case, it looks like you are passing the PDF URL as http://phadp.org/files/owoh/owoh24_2.pdf, if you pass the File location URL relative to your domain like "/files/owoh/owoh24_2.pdf", then it should work in both cases.

That did the trick. Thanks!

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