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PTI HQ32122983fdz4
Participant
October 8, 2023
Question

No response from Sales after submission of form for Enterprise Pricing of Adobe PDF Services API

  • October 8, 2023
  • 5 replies
  • 2116 views

Hi all,

I have been trying to reach out to Developer Sales for more than a month now. Our company is currently developing an application that requires the utilization of Adobe PDF Services API .NET SDK for searching and indexing use cases. Currently, we are using the 500 transactions/month free tier because the said application is still in development, yet we need to get the enterprise pricing so we can publish it to Production. We intended to use this application for internal only. Our company processes an average of 3-5 million documents per month.

I already submitted the contact form, yet, no response. I keep sending the form once a week. I even tried reaching out to an authorized reseller yet they offered me an Adobe Acrobat Pro license. The same was offered to me when I reached out to a Sales Agent in Adobe Chat.

Can anyone help me? I understand that Adobe PDF Services API Enterprise pricing can only be obtained via direct purchase from Adobe (ETLA).

    This topic has been closed for replies.

    5 replies

    J
    Jhon Paul Del Valle
    Participant
    November 28, 2023

    same issue, no one is replying to my inquiries.

      Raymond Camden
      Community Manager
      Raymond CamdenCommunity Manager
      Community Manager
      November 28, 2023

      To everyone in this thread - I apologize. Please email me directly at jedimaster@adobe.com and I'll nag the right people. Please also (when you email me), let me know roughly when you filled out the form.

        T
        Tim van Heugten
        Participant
        November 28, 2023

        Can I also ask you to nag the people that came up with the idea to have paid plans start at 50k transactions a year? Anything between 6k and 50k is simply impossible (or is having multiple free accounts and rotate them allowed). I'm trying to understand the rationale here. I understand transaction price could be higher and go down with higher volume, but simply excluding a large group of smaller customers baffles me.

        T
        Tulasee32959084mcf3
        Participant
        October 16, 2023

        We are in same boat as well. no one is responding from sales or support for tickets

          Raymond Camden
          Community Manager
          Raymond CamdenCommunity Manager
          Community Manager
          October 12, 2023

          Hi, if all 3 of you could email me directly at jedimaster@adobe.com, I'll ping the right people.

            A
            Alexandre325852395ow8
            Participant
            October 12, 2023

            Same problem, we asked their team for more information and they sent me a link to buy their product but when I clicked it said they didn't offer this service right now...

              C
              ConsiliaSolutions
              Participant
              October 12, 2023

              Hi,
              we are in the same situation, trying to switch from a competitor to Adobe PDF Services for our PDF generation.
              We tried the sales form several times, but to no avail.

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