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pablom33545225
pablom33545225
New Participant
May 7, 2020
Question

Pdf not loading

  • May 7, 2020
  • 1 reply
  • 2667 views

Hi!,

 

I am using the PDF viewer SDK API to load PDF files on my website and with one in particular I get this:

And no load, if press 'ok' never just charge.

I attach the PDF with which it happens to me to see if you can help me to know why it happens.

 

Regards!

 

 

 

    This topic has been closed for replies.

    1 reply

    B
    Community Manager
    brajeshk12751679Community Manager
    Community Manager
    May 7, 2020

    Thanks for using View SDK. We are sorry that you aren't able to open this document. It seems there are some issues specific to this file. We are investigating and will get back to you shortly.

      T
      tuan.do
      New Participant
      May 19, 2020

      We are encountering exactly the same issue in our production. May I know when this issue is fixed? 

      S
      Adobe Employee
      Suren P
      Adobe Employee
      June 12, 2020

      This is my sample. Can you please check it? Sample pdf 

      May I know when this issue is done? 

      Thank you.

       

       


      Thanks for sharing the file, issue seems to be same for your file as well. The fix is still being worked out as it requires changes in the underlying engine, will let you know once the fix is available.

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