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Some Password Protected documents can not be unlocked with Embed API

Forum|Forum|2 years ago
June 7, 2023
2 replies
1552 views

Issue in /src/pages/overview/pdf-embed-api/index.md

The Embed API seems no longer be able to open a password protected document IF the document was protected by Microsoft Word. However, it can open a password-protected document if the password was added using the Adobe Password Protect Tool. The password for these sample documents is "pass123".

The Chrome, Firefox and even Edge can open the same document, regardless of what we use to protect the document.

It does prompt to enter the password but upon entering the password, it logs the following error in the browser console:

std::invalid_argument at ___cxa_throw (https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.js:1:28684) at self.___cxa_throw (https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.js:1:206) at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[3291]:0x278092 at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[1250]:0xafebe at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[3426]:0x28164f at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[944]:0x76ceb at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[5103]:0x3d31b4 at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[6076]:0x42004a at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[6066]:0x41f927 at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[4570]:0x361a30 at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[690]:0x5a085 at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[6078]:0x42042e at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[6066]:0x41f990 at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[4570]:0x361a30 at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[690]:0x5a085 at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[903]:0x72d6a at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[5023]:0x3c3219 at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[992]:0x81165 at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[402]:0x3286b at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[83]:0xd4f4 at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[95]:0xddf6 at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[10257]:0x5c2202 at invoke_viii (https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.js:1:103321) at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[4787]:0x386e29 at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.wasm:wasm-function[9497]:0x503c48 at ccall (https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.js:1:79063) at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/wasm_acrobat.js:1:79368 at be (https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/acrobatProxy.js:2:79868) at Ae (https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/acrobatProxy.js:2:83764) at we (https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/acrobatProxy.js:2:85868) at Se (https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/acrobatProxy.js:2:85552) at https://acrobatservices.adobe.com/dc-rendition-provider/3.0.2_5.4.0/AJS/acrobatProxy.js:2:85830

Sample-Doc-locked-by-MS-Word.pdf

Sample-Doc-locked-by-Adobe-online-tool.pdf

This topic has been closed for replies.

Community Manager

Community Manager

After filing this internally, engineering came back with some interesting findings.

1) For them, if they use the Word password protect open feature, and then they export to PDF, they get a warning that the password will NOT be in the PDF. I did not get a warning in my test, but I can verify that the exported PDF does not have a password.

2) If they used export via Create PDF/XPS and in options there, used a password, they were able to see the same issue you have here.

Can you let me know if you have an enterprise account w/ Adobe?

Gardiant265466655uq0Author

New Participant

1) We tried adding password to the Word file and then saving it as PDF, we got the following warning and clicking on Yes, the PDF did not have the password. The password was applied only to the Word file. Same behavior as your engineering team.

2) Yes, I guess this is the way most people would create password protected PDFs from Microsoft Word so essential to make this flow work.

We do not have a paid enterprise account with Adobe, just a free account with

Acrobat Services: PDF Services API.

Community Manager

Community Manager

Why not add the password after Word converts to PDF? At the end of the day, I think thats probably a fair expectation - if it's not *directly* protected via Acrobat, or the online tool you shared, than support may not be gauranteed. Is adding the password _after_ the conversion something that would work for you?

Community Manager

Community Manager

As a followup, if you open the PDF in Acrobat, does the password work?

Community Manager

Community Manager

Ok, I tested your output, and it _does_ work in Acrobat. I'll file a bug report.