Acrobat 10.1.4 Scan to PDF Issues

I too found there was problem with the 10.3.4 update for Acrobat X -- could not scan using two different scanners (Xerox, Cannon), Windows 7 Professional.   Adobe would hang and I would have to reboot.  My solution was simply to go back to my working 10.1.3 and wait for adobe to recognize and fix this problem. 

Incase if anyone is still able to reproduce the issue, please confirm one thing. Is the issue reproducible with Color optimization set to Jpeg.

For setting optimization to JPEG follow the steps given below:

1: Go to File > Create > PDF From Scanner

2: In the Custom Scan dialog, click on button "Options" below the checkbox "Optimize Scanned PDF"

3: In the dialog, set the Color/Grayscale compression to JPEG instead of JPEG2000.

4: Now scan the document.

Sorry, no answers but some more clues.  I have two computers, work and home, that both run windows 7 with Acrobat 10.1.4 upgrade.  On my work computer, I am having similar issues to what have been described, either I can scan and it takes Acrobat an hour to process the page, or it never starts the scan.  On my home computer, scanning works just fine.  The only difference I see between the two is that my work computer has more recent microsoft updates.  I've tried reloading fujitsu software and driver, repairing Acrobat X pro.  I may try this settings deletion that worked for some, but it still puzzles me that Acrobat X pro 10.1.4 is working fine on one computer, but not the other.  I'll continue to try to solve this, but wanted these clues to be known.

UPDATE 8/23

I removed all of the Microsoft updates that came on August 15th, but no change from that.

I removed the files recommended by jbaumh and scanning returned to normal.

So I'm happy about that, but still not sure why my home computer has never had a problem.  Maybe because I rarely scan on that computer?

Next, I'll put the MS updates back on to confirm that had nothing to do with this problem.

UPDATE 8/23

I put all the Microsoft updates back on my work computer and it still scans just fine.  Removing the files recommended by jbaumh appears to have solved the scanning problem for me.

All,

I thought I would update the problem since I was the one who started the thread. Adobe had contact a couple of people from this list "off-line" and sent us a developement patch to see if it fixed the issue. The patch they sent has fixed the issue "I" have experieiced since upgrading to 10.1.4. I am not sure why Adobe has not answered or responded to this thread to let other in the Adobe Community aware that they are working on the issue. I know one individual in this thread works for Adobe and I appreciate their assistace. It may be Adobe's policy not to respond en masse, but failing to do so is an injustice to all. Adobe has not indicated a time frame for release of the patch they have just stated, "please try this".

Getting back to my earlier comment about Adobe's poor programming and Computer Science 101. Have you read the security advisory for Adobe Flash:

http://www.adobe.com/support/security/bulletins/apsb12-19.html

The version they are patching (11.3.300.271) is less than a week old!

I will keep this thread updated if Adobe sends any further information to me.

-mitch

Same problem with Canon DR-2580C worked perfect until yesterday, now hangs up at every step.  Also tried epson v500 just to confirm its not the scanner.

I deleted the files suggested by jbaumh and I can now scan a document into a pdf from my Brother MFC-8480DN. I had no problems until I updated to 10.1.4 so I have to agree that there has to be a bug in the update.

I had tried uninstalling device, unplugging, rebooting and all other tricks with no success until I deleted the files.

I might as well jump on board.  I have an Epson GT-S50 that I have been using for a few months with Acrobat 9 and then X, scanning to PDF using Paperport Pro 14 and the TWAIN driver.  My post-update problem sounds a bit different than others.  When I open the scanned document in Acrobat, by default it fills the window on my 23" monitor at 150+%, I get an "insufficient data for an image" message dialog with a blank window behind it.  If I reduce the view to 125% or less, the image pops into view normally.  The files will print normally.  As soon as I zoom in at 150% the "insufficient data..." message appears.  Scans viewed now that were made prior to the 10.1.4 update view normally at all zoom levels.  Only post update scans are affected on my machine.  Windows 7 Professional 64 bit.  Acrobat X installed as part of the CS6 Design Premium suite.

I also have a Brother 7860 Multifunction connected. Scans generated using its TWAIN driver have the exact same display issue as the Epson scans at zoom levels 150% or higher with normal viewing below 150%.

I got 10.1.4 to work. I unistalled Acrobat X, then reinstalled 10.0.0 from the Adobe website, I then searched for the 10.1.4 upgrade from Acrobat, installed it and it worked. I'm not sure why it works now but it does.

I tried a "repair" (option shown after clicking Change in Add/Remove Programs for Acrobat) on a few clients here and it didn't help.

But if I logged on as a different user to the same computer I didn't have the problem. So I tried deleting the Acrobat settings from the affected profile and it seems to be working for us.

On Windows XP, I deleted the following folders:

C:\Documents and Settings\<profile name>\Application Data\Adobe\Acrobat

C:\Documents and Settings\<profile name>\Application Data\Adobe\Adobe PDF

C:\Documents and Settings\<profile name>\Local Settings\Application Data\Adobe\Acrobat

On Windows 7, I deleted:

C:\Users\<profile name>\AppData\Local\Adobe\Acrobat

C:\Users\<profile name>\AppData\LocalLow\Adobe\Acrobat

C:\Users\<profile name>\AppData\Roaming\Adobe\Acrobat

C:\Users\<profile name>\AppData\Roaming\Adobe\Adobe PDF

Hmmm..  I thought I had the same issue, but it seems to be a bit more complicated.

1. I have an Epson Artisan 835
2. Has been working flawlessly for 6 months or more
3. I have Acrobat X professional installed
4. I installed the 10.1.4 update....which made me go back and get the orginal CD for something (A behavior I hate)
5. Suddenly my Epson would not scan. That is:
   a) The scan would start.
   b) The green bar would show
   c) Then it would just sit there and do nothing. The results would never appear.
6. I tried Adobe Photoshop Elements 10 - No problem.
7. I rebooted.
8. I tried Acrobat again. Same behavior...
9. Switching from Acrobat to Firefox I started looking around and found this post...and had to look up my ID to log in.. and was just getting ready to post when. Acrobat came to life and displayed the single page result.
10. Exited Acrobat and tried again and it was fine.
11. Clearly got some sort of TWAIN communication issue introduced by 10.1.4.  Adobe needs to go back and back out whatever it changed in 10.1.4,,,