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Participating Frequently
February 22, 2021
Answered

Acrobat Form Glitch with calculations [title corrected by mod]

  • February 22, 2021
  • 4 replies
  • 1702 views

I've been creating basic forms in Acrobat Pro form quite awhile now.  I created a grant application in November, and one page used two columns with a basic sum. I checked it for accuracy, as well as having another coworker proof as well, and all the calcuations work.  Satisfied I uploaded it to our office's webpage.

 

It has come to my attention that users were finding that their totals were not working.  Perplexed, I went out to our webpage, opened up the document, went through the simple budget columns and noticed that, indeed they were not calculating properly. I downloaded it to my computer, and when I went through it, again they were not calculating.   Taking it a step further, I went to the original form I created and it worked without flaw.

 

Could there have been an issue in the upload?  I've searched other posts and have found similar questions, but not answers that reflect my query.  I need to rectify this for any future forms that use sums.

This topic has been closed for replies.
Correct answer Bernd Alheit

Use short names for the fields. Then you can see better the names when you choose the fields for the calculation.

4 replies

Bernd Alheit
Bernd AlheitCorrect answer
Community Expert
February 24, 2021

Use short names for the fields. Then you can see better the names when you choose the fields for the calculation.

Participating Frequently
February 24, 2021

YES YES  I noticed that when I started going through it to check for any issues. THANK YOU.

Participating Frequently
February 23, 2021

Yes.  This is the file.  Have done many of these simple sum calculations and have never had this Glitch (not Flitch - LOL)

https://www.dio.org/uploads/files/Social%20Concerns/DCJH/2021_DCJH_APPLICATION_RVSD_fillable.pdf

Participating Frequently
February 23, 2021

Well I've found I have plenty of Failed Field descriptions. Although nothing has given anyone problems except the sum calculation.  

Participating Frequently
February 23, 2021

Also noting that the form was created as a Word document first (which I did not create) and then converted into a PDF, which then was created into a form.  This report is enlightening as I have never had any training on Acrobat - just learning as I go along.  SO thank you for all the assistance.

Bernd Alheit
Community Expert
February 23, 2021

Compare the downloaded form with the original form.

ls_rbls
Community Expert
February 23, 2021

Seems like you shared an unprotected PDF and the users are also not using Acrobat nor Reader to view it.

 

You may need to restrict the PDF with password and encryption, and additionally saving it with Reader enabled rights for some backward compatibility with older versions, or for those users who doesn't use Acribat or Reader at all.

 

I may be totally wrong though.

 

If I understood your inquiry correctly, is this a PDF that was converted to a web form?

 

 

Participating Frequently
February 23, 2021

No it wasn't a web form.  It was a pdf that I uploaded to our webpage.  

ls_rbls
Community Expert
February 23, 2021

Ok, so the problematic PDF is the one that the users are downloading from your web page.

 

Is the PDF accessed via shared link to a Cloud service or a direct link to a file that resides in a file server/web server?

 

As Berndt Alheit suggested, have you compare the original file against the uploaded copy? 

 

Additionally, I would run a full report on the problematic file using the Accessibility Checker tool.

 

The report will reveal what is wrong through a series of failed tests on that PDF.

 

Is this a file that you can share here with us?