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banff_springs
New Participant
June 1, 2009
Answered

Acrobat is unable to connect to your email program

  • June 1, 2009
  • 10 replies
  • 92433 views

I've done a fair amount of research with little to no success on this issue. I am using latest version of Mozilla Thunderbird and works just fine on my WinXP machine. I am currently running Vista Ultimate. Version of Acrobat is 9.1.1 [after recent update]. I have already done the basic troubleshooting (i.e. Set Thunderbird as default mail client within Vista and Thunderbird).

Acrobat is the only program I am having issue's with in this regard. Every other program I have recognizes Thunderbird as the default program. I've done a complete un-install w/complete registry cleanup, re-boot, re-install and update with still no light at the end of the tunnel.

Any other idea's would be greatly appreciated....Adobe have a "Default Mail Client install program"?? I do not see any settings within Acrobat under the "Preferences" tab.

Thank You

    This topic has been closed for replies.
    Correct answer gertw22

    I found a way to make this work. It boils down to setting Thunderbird as default in a very specific way - even if you think it already is the default, it will only work in this way. I'm using Windows 7 Profssional and Acrobat Pro 9.0.

    Here' how: Start > Default Programs > Set program access and computer  defaults > Custom (expand this) > Choose a default e-mail program

    Then, click on 'Thunderbird'. - 'Use my current email program' won't do it, even if Thunderbird is already your default.

    I can now email my pdf documents from Acrobat.

    10 replies

    S
    Sarah Dukes
    Participating Frequently
    July 7, 2011

    Had this same problem in Acrobat 9.4.5, Mac OS 10.6.7. I had previously used Entourage for all mail, and recently switched to the much better Apple Mail 4.5.

    I had defined Apple Mail to be the default Mail reader in Apple Mail's preferences, but not in Entourage. I went back to Entourage, which was waiting for me with an alert about making Entourage the default mail reader. I said no, restarted Acrobat, and my Email icon worked again!

    A
    Anonymous
    January 12, 2011

    http://objectmix.com/adobe-acrobat/250279-problem-attaching-file-email.html

    Not sure if this will help but you can try if you are comfortable using the
    registry editor

    . Some how Vista does not seem to set the default email
    client properly for other programs to use. I found this out when trying to
    send email from within Adobe acrobat like yourself.

    From start menu Run/regedit and open it

    Then go to

    HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail

    In the right pane you sill see a value (default). Right click on that and
    select modify. If Windows Mail is not in there then type it in and
    close the editor.

    In my case it had Outlook and was opening Outlook even though WM was my
    default client


    Bill

      M
      MartyAmy
      New Participant
      January 12, 2011

      Thank you!

      W
      Wright_Wrong
      New Participant
      January 13, 2011

      I am a computer nut and it took me three weeks of banging my head against the cinder blocks before I figured it out, thanks Microsoft

      J
      JmpMstr88
      New Participant
      December 2, 2010

      Am having similar problem. Recently updated from MAC Office 2008 to MAC Office 2011. Acrobat (9.4.1) initially asked me "Where is Entourage?" and when I selected Outlook 2011 nothing happened. Now when I select Attach to Email, I simply get an error message "An error occurred while trying to create a mail document.  Acrobat is unable to complete your request."

      I have checked the MAC Mail system preferences and they are set with Outlook as the default email service.

      Any ideas?

      Dave

      W
      Wright_Wrong
      New Participant
      November 26, 2010

      You must go to this link,

      http://support.microsoft.com/kb/963707

      remove .NET Framework Assistant plug in Firefox

      Delete this and it will work...again, took me weeks to figure it out!

      It  is a plugin your friends at Microsoft secretly add to your Windows  registry without permission to make your Mozilla Software go wacked,

      That way they get frustrated and intice you to go back to IE and OE

      Not me!!!!!!!!!!

      Hint: Do not delete the whole Foundation folder just the NPWPF.dll in it.

      MIcrosoft wants you to delete the whole Folder, do not do it just the .dll file in it

      This  will also help you copy and paste in Firefox again and will make your  default e-mail client e-mail with T-Bird again & not OE

      Microsoft updates - aren't they great? - NOT - turn them off - "automatic"ally for good!

      A
      Anonymous
      August 19, 2010

      Worked for me too.  Thanks so much.

      K
      kbarm
      New Participant
      March 27, 2010

      I am running into the same problem except I am running Thunderbird version 2.0.0.24 on a Windows XP machine. The pdf form was created using Acrobat 9 Pro, but it doesn't matter if I try to fill it using Acrobat reader 9 or Acrobat Pro--both just seem to see Microsoft Outlook.  Other things find Thunderbird just fine--mailto links in websitesfrom both Firefox and IE, and hyperlinks in Word documents.  I have double-checked the default mail program in the control panel, and checked that Outlook Express knows it is NOT the default mail program, but I could not find a similar function in Outlook.  I've tried downloading and running the DefaultMail freeware program that was suggested on the MozillaZine KB, but that didn't seem to help either.  Anybody got any suggestions??  Thanks.

      W
      Wright_Wrong
      New Participant
      November 26, 2010

      You must go to this link,

      http://support.microsoft.com/kb/963707

      remove .NET Framework Assistant plug in Firefox

      Delete this and it will work...again, took me weeks to figure it out!

      It is a plugin your friends at Microsoft secretly add to your Windows registry without permission to make your Mozilla Software go wacked,

      That way they get frustrated and intice you to go back IE and OE

      Not me!!!!!!!!!!

      Hint: Do not delete the whole Foundation folder just the NPWPF.dll in it.

      MIcrosoft wants you to delete the whole Folder, do not do it just the .dll file in it

      This will also help you copy and paste in Firefox again and will make your default e-mail client e-mail with T-Bird again & not OE

      Microsoft updates - are't they great? - NOT - turn them off - "automatic"ally for good!

      L
      Liz_in_Missouri
      New Participant
      March 25, 2010

      YES, this solved my problem, too. I started having problems when I changed to Windows 7. I was so frustrated to see that I had LOST functionality. Now I'm a happy camper. Thanks!

      G
      gertw22Correct answer
      New Participant
      February 1, 2010

      I found a way to make this work. It boils down to setting Thunderbird as default in a very specific way - even if you think it already is the default, it will only work in this way. I'm using Windows 7 Profssional and Acrobat Pro 9.0.

      Here' how: Start > Default Programs > Set program access and computer  defaults > Custom (expand this) > Choose a default e-mail program

      Then, click on 'Thunderbird'. - 'Use my current email program' won't do it, even if Thunderbird is already your default.

      I can now email my pdf documents from Acrobat.

        V
        vixbow
        New Participant
        February 8, 2010

        THANK YOU SO MUCH for this solution, qertw22!! That setting of the default email program worked like a charm! I have been irritated by this problem since buying my Windows 7 setup 3 months ago. You're a genius!!

        B
        Bill12
        Inspiring
        February 9, 2010

        Keep in mind that if you create forms with a "mailto:" submission, you have no control over fixing the e-mail problems on a client machine as you have just done for yourself. Your problem is a good example of why not to use e-mail submission.

        B
        Bill12
        Inspiring
        June 1, 2009

        I thought that some of the e-mail issues had been improved with AA9. You are likely running into the issue that is why we do not recommend e-mail submission of forms. E-mail interaction depends on the settings of the client and in the past has required MAPI to be active on the system to activate e-mail. I have heard that some of the web clients have worked, but I am not sure if that is because they use MAPI or what. In any case, look for MAPI. You might do a search in the manual (HELP) to see if MAPI comes up. It does in older versions of Acrobat. Bill

        B
        banff_springsAuthor
        New Participant
        June 1, 2009

        I thank you all for your responses. I guess the pill that I have a hard time swallowing is that this exact configuration exists flawlessly on my XP machine yet, on my Vista machine, it doesn't even recognize there being a default program. AA8 worked just fine on my Vista machine (as well as played nicely with Thunderbird). I am not a programmer but, seems relatively simple for the two (2) programs to talk to each other. Sounds like it uses a "Mailto:" protocol yet...regardless of what the system has set....AA9 doesn't recognize it...

        Is Adobe.com Tech's aware of this issue? I did a search through the KB and didn't find much...

        Thanks again for your assistance..

        G
        gkaiseril
        Inspiring
        June 1, 2009

        You have to set your email program to use MAPI. This is listed in the Acrobat JS API Reference.

        MichaelKazlow
        MichaelKazlow
        Brainiac
        June 1, 2009

        Acrobat has only a few email clients it supports. I can only guess that the new Thunderbird is not among the clients it supports. If you want it to support Thunderbird:  https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

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