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Acrobat Licensing Application hangs after login on Mac OS 10.15 (Catalina)

Community Beginner ,
Nov 20, 2019

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I bought a license for Adobe Acrobat Pro 2017 and installed a freshly downloaded version from the Adobe Website on Mac OS 10.15.1. After login with the Adobe ID I get the following screen and cannot open Adobe Acrobat. The same problem is reported here: https://community.adobe.com/t5/acrobat/adobe-acrobat-2017-pro-mac-os-10-15-can-t-install/m-p/1068683... but no solution is given. Any help would be very much appreciated.  

 

CD Part Number ESD
CD Description Acrobat Professional Acrobat_2017_Web_WWMUI.dmg,Acrobat_2017_Web_WWMUI.xml,proxy.xml
Build Date = 20190926080144

Acrobat Licensing Application hangs after login with Adobe IDAcrobat Licensing Application hangs after login with Adobe ID

Correct answer by krikelpit | Community Beginner

I found a solution thanks to HBushra in this thread. The problem seems to have to do with missing permissions. In order to get it to work you have to run it once with the command sudo in Terminal. Open Terminal and type: 

 

sudo /Applications/Adobe\ Acrobat\ 2017/Adobe\ Acrobat.app/Contents/MacOS/AdobeAcrobat

 

 and enter the password of your user account (if you installed it somewhere else you have to change the path). After that the Acrobat Licensing Application completes and you have to accept the terms and conditions. Next time you can start it normally from dock.

 

Hope that helps!

 

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Acrobat Licensing Application hangs after login on Mac OS 10.15 (Catalina)

Community Beginner ,
Nov 20, 2019

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I bought a license for Adobe Acrobat Pro 2017 and installed a freshly downloaded version from the Adobe Website on Mac OS 10.15.1. After login with the Adobe ID I get the following screen and cannot open Adobe Acrobat. The same problem is reported here: https://community.adobe.com/t5/acrobat/adobe-acrobat-2017-pro-mac-os-10-15-can-t-install/m-p/1068683... but no solution is given. Any help would be very much appreciated.  

 

CD Part Number ESD
CD Description Acrobat Professional Acrobat_2017_Web_WWMUI.dmg,Acrobat_2017_Web_WWMUI.xml,proxy.xml
Build Date = 20190926080144

Acrobat Licensing Application hangs after login with Adobe IDAcrobat Licensing Application hangs after login with Adobe ID

Correct answer by krikelpit | Community Beginner

I found a solution thanks to HBushra in this thread. The problem seems to have to do with missing permissions. In order to get it to work you have to run it once with the command sudo in Terminal. Open Terminal and type: 

 

sudo /Applications/Adobe\ Acrobat\ 2017/Adobe\ Acrobat.app/Contents/MacOS/AdobeAcrobat

 

 and enter the password of your user account (if you installed it somewhere else you have to change the path). After that the Acrobat Licensing Application completes and you have to accept the terms and conditions. Next time you can start it normally from dock.

 

Hope that helps!

 

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New Here ,
Nov 22, 2019

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I'm having the exact same issue. Trying Adobe support both via online chat and phone was less than helpful. I feel like Adobe owes me $500 and several hours of my life back.

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New Here ,
Jan 04, 2020

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same issue.  Any resolution?

 

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Community Beginner ,
Jan 11, 2020

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No, still the same problem even with the newest version:


CD Part Number ESD
CD Description Acrobat Professional Acrobat_2017_Web_WWMUI.dmg,Acrobat_2017_Web_WWMUI.xml,proxy.xml
Build Date = 20191128023712

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Community Beginner ,
Jan 11, 2020

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I've just posted on the "bug report" website. Go there and vote for the report. Maybe someone sees it then: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/39410152-adobe-l...

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Community Beginner ,
Jan 13, 2020

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I found a solution thanks to HBushra in this thread. The problem seems to have to do with missing permissions. In order to get it to work you have to run it once with the command sudo in Terminal. Open Terminal and type: 

 

sudo /Applications/Adobe\ Acrobat\ 2017/Adobe\ Acrobat.app/Contents/MacOS/AdobeAcrobat

 

 and enter the password of your user account (if you installed it somewhere else you have to change the path). After that the Acrobat Licensing Application completes and you have to accept the terms and conditions. Next time you can start it normally from dock.

 

Hope that helps!

 

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New Here ,
Apr 02, 2020

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You are a lifesaver...... Woooooow... It works.... God bless you....

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New Here ,
Jan 21, 2020

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THANK YOU SOOOOOO MUCH! The sudo command solved my problem - Adobe support couldn't help in a 1hr. chat!

Thank you for sharing the solution

 

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New Here ,
Feb 12, 2020

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I put that sudo command into Terminal and clickd return. It asks me for a password, but it does not let me type anything in. When i click "return" again, it says "wrong password, try again." Non-technical guy here. Any ideas?

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New Here ,
Feb 26, 2020

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@ekopc  The password you need to type in is your computer password, not your AdobeID password, as your computer is granting permissions to Adobe. 

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