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Acrobat unable to open PDF file directly from zip file in Windows File Explorer

Explorer ,
May 31, 2018

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Ok so I have created a zip file with PDFs within it. When I browse into the zip file in Windows File Explorer and try and double click the PDF I get the error message "Windows cannot complete the extraction. The destination file could not be created". The reason I believe this to be an Adobe issue rather than a Microsoft issue is that every other file in the zip file opens just fine using this method. Here is a picture of the error message window.

Adobe PDF Zip Error.png

Thank you!


Chris B

Hello Chris B,

We are sorry to hear this, as per the description, you are not able to open the PDF file from a zipped folder, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates and try opening the PDF file again.

You can also copy the PDF file from the Zip folder and paste it on your desktop and try opening the PDF file. Also, disable the preview in the Windows Explorer.

If you still experience any issue, please refer and try the suggestions and solutions from the following Adobe article Can't open PDF

I have also shared few more links via private message, please check your email inbox and try the solutions.

If the issue persists, please share the following piece of information so that we can assist you in a better manner:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Acrobat unable to open PDF file directly from zip file in Windows File Explorer

Explorer ,
May 31, 2018

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Ok so I have created a zip file with PDFs within it. When I browse into the zip file in Windows File Explorer and try and double click the PDF I get the error message "Windows cannot complete the extraction. The destination file could not be created". The reason I believe this to be an Adobe issue rather than a Microsoft issue is that every other file in the zip file opens just fine using this method. Here is a picture of the error message window.

Adobe PDF Zip Error.png

Thank you!


Chris B

Hello Chris B,

We are sorry to hear this, as per the description, you are not able to open the PDF file from a zipped folder, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates and try opening the PDF file again.

You can also copy the PDF file from the Zip folder and paste it on your desktop and try opening the PDF file. Also, disable the preview in the Windows Explorer.

If you still experience any issue, please refer and try the suggestions and solutions from the following Adobe article Can't open PDF

I have also shared few more links via private message, please check your email inbox and try the solutions.

If the issue persists, please share the following piece of information so that we can assist you in a better manner:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

Topics

General troubleshooting

Views

7.8K

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 31, 2018

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Hello Chris B,

We are sorry to hear this, as per the description, you are not able to open the PDF file from a zipped folder, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates and try opening the PDF file again.

You can also copy the PDF file from the Zip folder and paste it on your desktop and try opening the PDF file. Also, disable the preview in the Windows Explorer.

If you still experience any issue, please refer and try the suggestions and solutions from the following Adobe article Can't open PDF

I have also shared few more links via private message, please check your email inbox and try the solutions.

If the issue persists, please share the following piece of information so that we can assist you in a better manner:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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New Here ,
Jan 21, 2019

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Hello! I have just as a problem as described above.

My system:

Windows 10 1809 (Build 17763.253)

Adobe Acrobat 2017

Adobe Acrobat is up to date (no updates available).

Unfortunately, extracting the file and then opening it is no solution. That works, of course. However, I get a lot of emails with ZIP files every day. If I save each ZIP file first and extract the files, it takes too long.

What else can I try? I thank you in advance.

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New Here ,
Jan 23, 2019

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Hello! Did you solve this problem?

Maybe someone else has an idea what I can still try?

Regards,

Dim

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New Here ,
Nov 12, 2019

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Hi, this is exactly the problem I was having.

I created two simple MS Word files then zipped using the Explorer right click Send To>Compressed (zipped) folder. 

I confirmed that I can then open the .zip file and open the two Word files by double clicking - All ok 

I then converted both Word files to Adobe pdf (using Adobe Acrobat 2017) and then zipped the files in the same way.

When I opened the .zip file and then tried to open any one of the pdf file I received the 'Windows cannot completed the extraction' error message.  I closed and re-opened Windows explorer and found I could open any one of the pdf files, but on the second try to open a pdf file the extraction failed again.  This applied no matter which pdf file I tried to open.  If I closed and re-opened Windows explorer a second time I found I could again could open any one of the pdf files.  This result was repeatable several times.

After several searches I found this thread and the solution from AnandSri above.  The first thing I tried was to "disable the preview in the Windows Explorer."

This immediately solved my problem, and if I enable the preview again the problem returns.  As I said though this was only a problem with zipped pdf files.  Zipped Word files were unaffected by preview on or off.

Thanks AnandSri

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New Here ,
Jul 07, 2020

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I was having the same exact issue verbatim to Apt R1. Disabled the preview pane in file explorer and it fixed it. Issue still persists mid 2020..

 

Thanks AnandSri and Apt R1!

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