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R
romankl
Known Participant
September 16, 2020
Question

Can't batch remove Fast Web View - option is checked and greyed out

  • September 16, 2020
  • 1 reply
  • 1514 views

any help welcomed. so I need to batch remove the Fast Web View option from many pdfs. I was going to use the Action Wizard in the Acrobat but when I get to that setting it's selected (checked) by default and greyed out so I can't uncheck it. I've this setting unchecked in my global preferences. 

Why is it checked and greyed out then? And what can I do to uncheck it?

 

thank you in advance for any help.

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1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
September 16, 2020

What happens if you click on HELP --->>"Repair Installation"?

R
romanklAuthor
Known Participant
September 16, 2020

I don't see such an option under HELP. I've tried to search but there is nothing either. Also nothing under CC manager.

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
September 27, 2020

this happens when I try to set a new Action script using the Action Wizard. if I open a single pdf then I can change it in the settings just fine.

but I cannot change it in hundreds of pdfs one by one. I need to do it in a batch.


The only thing I can think of is if you're trying to batch in large groups of files, seems like there is a limit that can be handle at one time.  Does this happen even if you only try to do a batch for 5 files?

 

Also, it may be possible that some of the files in a selected group are secured or certified with a signature.

 

If that is the case, maybe the optimization is greyed out because such action is not permitted due to some restrictions enforced.

 

In my case, I tried to perform a file reduction on a secured document instead of the file Optimization. For a moment it worked until it was time to save the file. It return an error that the document couldn't be saved and it was lost. 

 

Now, if the problem is happening with even  unsecured (unencrypted) files, then I don't know what could be the problem. Would it be possible if you can share a sample file?

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