Can't get Acrobat DC Pro to Install on Mac Catalina; hangs at 9.2%

[Clever_Buttercup5E48]

I installed Mac Catalina and it won't load my trusty Acrobat Pro.  So I upgraded to this new Acrobat DC Pro, and it was supposed to install.  Yet every time I try to install it, it hangs at 9.2%.  I can never get it past this point.  See image.Acrobat hangs at 9.2%

This is very annoying.  There is lots of help for older version of Mac Os, but nothing for Catalina for this particular problem.  I have briefs to file this week and they have to be in Acrobat.  I need to get this installed on my Macbook.  I need someone to tell me the secret handshake or magic incantation to make this damned thing work.

[Test Screen Name]

Catalina is for early adopters who don’t mind the pain. Always wait a few months. Suggest you go back if you can. 

[JR Boulay]

Welcome to the world of MacOS beta testers. 😉

Adobe recommends waiting before installing and using this new OS.

[margueritek]

Cataline is being pushed through the automatic OS update system. Adobe is just months behind the ball.

[Bevi Chagnon - PubCom.com]

Today, Adobe released an Acrobat update that's Catalina compliant.

Download Acrobat DC | Enterprise term or VIP license

[stemceo]

Thank you!  This worked for me :)))

[detailed_Everglow5EEA]

I get stuck at 21.5% each time I've tried this on the new Catalina.  Anyne else have issues?  Suggestions?

[media4u2]

You have to UNISTALL the Creative Cloud.  Here's how

Creative Cloud desktop app installation stuck | macOS Catalina (10.15)

[carlos-lamas]

THANK YOU!!! This worked for me too! My first time around never got around 9.2% until I tried this route. Here's what I'm using, hopefully this helps out other fellow early adpoters too. (I made the mistake of not only upgrading to Catalina, but updating it to 10.15.1 while still trying to get past this initial issue, lesson learned. Thanks everyone again.  

[KPHealy]

That worked, a big thanks!  It's been a frustrating month since loading Catalina.  I will definately wait in the future.

[thefyrehead]

still stuck at 9.2...osx catalina

[jdsRInyc]

Me too. 

[lisa.stanley]

Worked for me, too. Many, many thanks!!

[ppcampos]

Many thanks! This worked for me too 😉

[johnd70391970]

Does anyone know if that link allows for the free trial? I want to see it work before they start charging me. This is the trial link, but how do I know if it will download the latest version?

https://commerce.adobe.com/checkout/payment/?cli=doc_cloud&co=US&items%5B0%5D%5Bdc%5D=3&items%5B0%5D...

THANKS!

[catherinecforum]

Once downloaded from your link, the installation stalled at "one minute remaining".  I forced quit at 30 min.

I have an Adobe CC All Apps license. I noticed your link says "Adobe DC | Enterprise and VIP license".  What does that mean? Does that exclude me?

[catherinecforum]

So then I realized my laptop was still on Mojave. I installed Catalina just now. Voila, I was able to successfully download and install Acrobat DC via the Creative Cloud apps page. (I have a 2017 MacBook Pro.)  So it's odd that I was not able to install Acrobat DC while in Mojave, but it worked in Catalina, given all the comments in this thread.

[wing.c@e-hosp.com]

Thank you, download the whole installer worked for me!

[Bevi Chagnon - PubCom.com · Accepted solution]

@margueritek wrote: Adobe is just months behind the ball.

A large part of the problem is Apple, not Adobe. Major OS changes are supposed to be released in advance to all software partners and developers, way in advance of the OS's release so that programs can be adjusted.

Apple traditionally waits until the last minute to notify its partners like Adobe.

Apple's Catalina OS was released less than a week ago and I'm surprised Adobe got out an Acrobat fix in such a short time period.

Here's some background info in other posts this week:

• When Will Adobe work with Catalina?
• When will Acrobat DC be updated to Catalina?

Best Practice: Don't let any operating system do an auto-update.

Turn off this feature.

You certainly don't want an OS to be updated while you're working on a critical, deadline-focused project.

[JohnDCCIU]

@Bevi_Chagnon___PubCom wrote:

A large part of the problem is Apple, not Adobe. Major OS changes are supposed to be released in advance to all software partners and developers, way in advance of the OS's release so that programs can be adjusted.

Apple traditionally waits until the last minute to notify its partners like Adobe.

Apple's Catalina OS was released less than a week ago and I'm surprised Adobe got out an Acrobat fix in such a short time period.

This is incorrect.  Apple released macOS Catalina in beta form to developers on June 3, 2019, a full four months before it was released to the public on October 7, 2019.  I would not characterize that as "last minute", and should have been plenty of time for Adobe to test their installers and their apps against the new version.  My guess is that Adobe started testing their apps, but just failed to test their installers before the public release, when customers started running into this problem.

[Dov Isaacs]

@Bevi_Chagnon___PubCom wrote:

A large part of the problem is Apple, not Adobe. Major OS changes are supposed to be released in advance to all software partners and developers, way in advance of the OS's release so that programs can be adjusted.

Apple traditionally waits until the last minute to notify its partners like Adobe.

Apple's Catalina OS was released less than a week ago and I'm surprised Adobe got out an Acrobat fix in such a short time period.

@HigbDCCIU responded:

This is incorrect.  Apple released macOS Catalina in beta form to developers on June 3, 2019, a full four months before it was released to the public on October 7, 2019.  I would not characterize that as "last minute", and should have been plenty of time for Adobe to test their installers and their apps against the new version.  My guess is that Adobe started testing their apps, but just failed to test their installers before the public release, when customers started running into this problem.

Although Apple had so-called “beta releases” of MacOS 10.15 last June, the fact is that the June release was nowhere near what the final MacOS 10.15 ended up being. There were very many additional significant changes before MacOS 10.15 was actually released to the customer. There were even changes between what was released and what was sent to developers such as Adobe a week to a few days earlier. As such, there were “mismatches” that needed to be reconciled by both Apple and application developers after MacOS 10.15 was officially released.

           - Dov

[Clever_Buttercup5E48]

So, I received an email with some substantive help that does not appear here.  I was asked to submit log files.  So I responded back to the email and got an undeliverable mail message.  So I went to customer care, to the chat function, and wasted an hour just trying to get an email address to send the ZXP log file to them.  I am just amazed.  I have a log file, and I would love to get it to Adobe, but before I could do that, at the 1 hour mark the chat function simply switched off.  Everything was lost.  I never got an email address.

So, Adobe, if you want these files, email me, give me a valid email address to send them to, and I will send them to you.  Until then, I guess they'll stay on my computer.  I will now go test their work around.

[99jon]

You should be able to automatically upload the log file by clicking “Continue” Create and send log files for Creative Cloud

[Amal.]

Hi There,

We are sorry for the trouble. You can send the log files through private message. Click on the message icon on the top right corner to initiate the private message.

Also, please help us with the version of the Adobe Acrobat DC installed. To check the version of the application, please use the help article Identify the product and its version for Acrobat and Reader DC

Regards

Amal

[geoff@westphysics.com]

So this last post was like 3 weeks ago Adobe.  What was the issue with these folks?  I am having the same issue.  Stuck at 9.2%!  Please respond either that it is a known issue you are working on or the resolution - others are experiencing this.