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jbergerpod
New Participant
November 18, 2019
Question

Can't Reduce File Size in Adobe Acrobat Pro DC - Program Crashes

  • November 18, 2019
  • 6 replies
  • 23048 views

I use Adobe Acrobat Pro DC and I used to be able to reduce the file size of the PDF two different ways. One way was to optimize the PDF, the other was just to save as a reduced file size. Both stopped working a few days ago. My Adobe crashes and forces close every time I try either way now. 

I found a setting that said "Always reduce file size when saving if larger than 10MB" so I checked the box and tried a few files; worked awesome. Thought I solved my problem. But a few documents later, I'm right back to square one. When I attempt to save the document, it crashes and forces close. The error message I get just says "Adobe Acrobat has stopped working." The only option is to close the program. 

I've worked with tech support within my company who tried reinstalling and reinstalling the program, checking for updates, etc. Nothing has solved the problem. It is very frustrating because I have to send these documents via email, and there is a 10MB limit on some of the emails I have to send them to. I have a Windows 10 OS. 
Has this been an issue for anyone else? How do I fix this? 

    This topic has been closed for replies.

    6 replies

    Vizzie
    Vizzie
    Inspiring
    March 4, 2024

    Yes, I had to get Acrobat Pro ---Adobe charges are now so high... If you're willing to go thru the hoops, try my go around.  It's annoying, but will reduce much more in several steps...

    U
    uscmarketing
    Participating Frequently
    February 9, 2021

    Hi there,

     

    Wanted to add to this thread as I am having the same problem. Actually many designers in my department are. We have not found a solution around this. We noticed that this first started when all the Adobe products got updated a few months ago with new releases. Since that time we have tried everything everyone in this thread has attempted. 

     

    We also rely primarily on handing off proofs / mocks (lower-res) in PDF format to get signed off on from managers through Adobe Acrobat. Where in the past I could compress a 100MB file size down to 5MB and email it to a CD, now it's impossible and creates a block in workflow. The team is trying to find a solution....online proofing and just getting rid of Acrobat altogether.

     

    If there is an update to this issue, please advise. Otherwise my team is dumping Acrobat due to workflow efficiencies.

      MichaelKazlow
      MichaelKazlow
      Brainiac
      February 9, 2021

      Many crashes years ago were caused by hardware issues. See if you can turn off any video acceleration options. That might help.

      D
      defaultp0g93m5n77kv
      New Participant
      December 3, 2020

      I have the exact same issue. nothing has changed in my setup. Enabling fast web view also causes crashes. windows 10 everything up to date.

      BarlaeDC
      BarlaeDC
      Community Expert
      December 4, 2020

      Hi,

       

      Would you be able to use the Document Cloud to share the document, therefore allowing bigger documents? (just a thought)

       

      Is anyone able to create a document that they can share that shows the problem?

       

      Malcolm

      jakubgal
      jakubgal
      Participating Frequently
      November 4, 2020

      This issue has still not been resolved by Adobe Team . Reducing PDF crashes my fully updated PC. 11/04./20

      Raw-we
      Raw-we
      New Participant
      November 19, 2019

      Does it crash only when you try to reduce the file size or any other operation as well?

      Try printing the PDF to Adobe PDF printer. It flattens the document thereby reducing the size. You can use this as an interim method to reduce file size of PDFs.

      Crash logs will be helpful to debug the issue if you still face problems after following Michael's advice above.

       

      Thanks,

      Ravi

      J
      jbergerpodAuthor
      New Participant
      November 19, 2019

      I tried printing to Adobe PDF like you recommended and it made the file size larger. So that's not a good solution. 

       

      But yes, it only crashes when I attempt to reduce the file size as I stated above. 

      MichaelKazlow
      MichaelKazlow
      Brainiac
      November 19, 2019

      Now we have to try some other techniques. Crashes are usually driven by driver and/or hardward issues. Try to see if you can turn off any hardware acceleration, espcially for your display.

       

      You can also try to create a new user and see if the software crashes on a new user.

      MichaelKazlow
      MichaelKazlow
      Brainiac
      November 19, 2019

      You can use the Acrobat Cleaner Tool before reinstalling to get rid of anything corrupt from a previous install. 


      Have you tried to use the advanced optimization settings to get the best size reduction for the quality you want to maintain?

      MichaelKazlow
      MichaelKazlow
      Brainiac
      November 19, 2019

      https://labs.adobe.com/downloads/acrobatcleaner.html

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