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fabian45015022
Participant
April 13, 2017
Answered

Can't set new signature image when signing digitally

  • April 13, 2017
  • 1 reply
  • 7266 views

Hi

The below error occurs when creating a new signature appearance on the latest version of Adobe DC when uploading a PDF image.

Any assistance would be appreciated.

This topic has been closed for replies.
Correct answer cadbury

Dear fabian45015022,

There is an issue in Acrobat Reader DC when creating a new appearance using a PDF file directly from the sign dialog. This will be fixed soon.

In the meantime here is a workaround to create an image appearance using a PDF file.

Please go to Edit-->Preferences-->Signatures-->Creation & Appearance

Please follow this way to create the appearance and let me know if you are facing any issue.

Thanks and regards,

1 reply

cadbury
Adobe Employee
cadburyCorrect answer
Adobe Employee
April 18, 2017

Dear fabian45015022,

There is an issue in Acrobat Reader DC when creating a new appearance using a PDF file directly from the sign dialog. This will be fixed soon.

In the meantime here is a workaround to create an image appearance using a PDF file.

Please go to Edit-->Preferences-->Signatures-->Creation & Appearance

Please follow this way to create the appearance and let me know if you are facing any issue.

Thanks and regards,

R
rafadidomenico
Participant
April 21, 2017

Hi,

I have the same problem and the workaround is not working either! The image file is imported but it doesn't appear on the preview nor on the signature. I've tried with different kinds of images and it's been useless.

Please advice.

Thanks.

cadbury
Adobe Employee
cadbury
Adobe Employee
June 27, 2017

Dear rafaeld88229895,

Thank you for reporting the issue.

Please let us know what type of file you are using and the size of the file. Please could you share the file that you are using.

Please confirm if you are using Acrobat/Reader

Thanks and regards,

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