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jerrib60830007
jerrib60830007
Participating Frequently
November 23, 2016
Question

Cannot convert file type to pdf

  • November 23, 2016
  • 1 reply
  • 13204 views

I recently upgraded to a new pc and to Office 2013 but am still using Acrobat XI Pro that I purchased in April 2015.  Since those upgrades when I try to combine office files into a pdf I get an error message that reads "Cannot convert file type to pdf.  Please remove this file from the list."  I've worked through the process suggested in Solution 4 and do not have any items on the disabled list.  I've reinstalled my Acrobat XI Pro.  What do I need to do to get this working again?

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1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
November 24, 2016

Hi jerrib60830007,

Please let us know the file type that you are trying to convert to PDF.

Are you experiencing this issue with some particular file type?

Could you please confirm the dot version of Acrobat XI Pro and OS you are using.

Also share the screenshot of the error message you get.

Regards,

Meenakshi

jerrib60830007
jerrib60830007Author
Participating Frequently
November 28, 2016

The problem occurs whenever I pull any non-pdf file over into Acrobat to try to combine files.  I am using Acrobat Pro 11.0.18.  I have Windows 7 and Office 2013.   It was working fine before I got the new computer and upgraded Office.  We've gone through the fix process several times and reinstalled Acrobat completely.  It's still not working correctly.  Can you please help?

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
November 28, 2016

Two of those files from the screen shots were saved on my desktop. One was on a shared drive.  I get the yellow triangle error symbol as soon as I pull even one non pdf file over into the window to combine so I don't think it has anything to do with them being different types of files.  To make sure I just saved two Word documents on my desktop and then tried to combine them - no go.    Next idea?


Please try once "Repair Installation" under Help menu in application.

Did you get the same error when you tried to combine two Word files?

What happens when you click on "Open combined files"?

Regards,

Meenakshi

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